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Mac - Frequent Crashes & Cut-off image

posted by mintyphoenix on - Viewed by 5.8K users

I've recently installed this game through Steam on my MacBook Pro (model info below). And have run into two issues, a display issue at initial startup of the game and a crash issue.

Crash issue

Yesterday, I played for 70 minutes according to Steam before the game froze during Chapter 1 and I had to force quit. Seconds before it froze, many of the textures had odd/out of place black & transparent checkerboard patterns.

Prior to playing today I used Steam's option to verify the local game cache (all was good) and then I played again for a bit less than an hour and ended up with the same results after completing Chapter 1 and viewing the in-game 'preview' of Chapter 2 (that is, before actually starting Chapter 2).

At this point, I uninstalled and reinstalled through Steam's process of deleting local game files and then installing. I played again (Chapter 2) for a bit less than an hour and the game crashed properly (unfortunately I did not save a copy of the app crash report).

At no point while playing or any of the crashes has my machine gotten warm or the fans spun noticeably loud as they typically do when I play other games or do something processor/graphics-card intensive.

I did generate a small Console excerpt containing the few messages that matched a search for 'wolf' (all related to the TWAU app). I also ran the support tool:

I'm running OS X 10.9.4 on a late 2013 Macbook Pro (retina). It's a high-end model with 16GB RAM and the combo onboard Intel graphics + dedicated GeForce card.

Display issue

Every time I've started the game, the display is 'off' position-wise despite being fullscreen. The very first time, the resolution was set to the lowest option available (800x600 I believe) and the image displayed was positioned incorrectly, strips of the screen along the left and bottom were black and the top/right portions of the image were cut off/off-screen. Changing the resolution in the game's graphics settings resulted in the new resolution being positioned correctly on the screen. On the subsequent game starts mentioned above, the previously-set game resolution was remembered, however, the image positioning was still not matching the screen bounds and, again, changing the resolution 'fixed' it.

I'm using the laptop's built-in physical display and have never connected a separate/external display. The theoretical native resolution of the screen is 2880x1800. In the OS X preferences, it may be worth noting that I'm not using the default display resolution scaling, I have it set to "Scaled" and have the slider set to the option labeled "looks like 1680x1050" (this is one of the resolutions I had used when the game crashed). For reference, this is the setting in the System Preferences:

If there's any other information that's useful just let me know and I can get it for you. Looking forward to a resolution and I've really enjoyed the amount of the game that I've played thus far.

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    TelltaleMike Telltale Staff

    I apologize for the inconvenience. For your display issue, have you tried switching the game to Windowed Mode by using the Mac Shortcut (Command+F), and see if you are able to view the full game screen properly. You can then try changing the game's resolution to the resolution that matches your monitor's screen resolution, and then switch back to full screen mode. You may also need to change your option of 'Scaled' back to the default setting in order to see the full game screen in Full Screen Mode.

    If you are experiencing crashing and/or any black objects, can you please clarify if when you are playing the game, that your Macbook is set to use the dedicated GeForce card, over the Intel integrated card? Also, did you ever receive an error message when/as the game crashed?

  • Hello,

    Using Cmd-F to switch to windowed mode did show the full display properly and Cmd-F again to go back to fullscreen (without changing anything) also kept the display positioned correctly. I did grab a couple screenshots of launching the game before doing that so you can see what I mean in the event there was any uncertainty:

    I played again in fullscreen and this time the app crashed again so I grabbed the text from the "Problem Report" from OS X which you can find in this file:

    Next time I play I'll try changing the system's display scaling back to the defaults to see if that makes a difference.

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      TelltaleMike Telltale Staff

      Thank you for posting the extra information. Can you please clarify where in-game, that the game crashed? Was it during a loading screen, in gameplay, or in the menus?

      • Sorry, meant to include that. I had just finished Chapter 2 and the game was showing the custcenes/previews of Chapter 3 when that crash occurred. No weird graphical anomalies that I noticed – I was just dropped at the desktop very quickly and got the system Problem Report window for the crash.

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          TelltaleMike Telltale Staff
          Thank you for the extra information. Unfortunately my only other recommendations would be to make sure you do not have any other programs open and running while playing the game to ensure all of your computer's processing power is going to the game, and/or changing the game's resolution and graphics settings to a lower setting, and see if you are then able to play without the crash occurring.
          • Hi there,

            I seem to be having a similar issue, after a while (20 min of gameplay) game audio goes out of sync, very soon the video is cut off. This happens in both animations and during the gameplay. When it's all dark I am still able to "make decisions" but the screen is black. This usually lasts about one minute and after that game crashes completely. Interesting is I did not have this issue on my old macbook.

            Now I am running new 13'' retina macbook pro.

            I have tried changing both resolution and game quality but without any luck so far.
            Here is the link to the tech details. Hope it will help somehow.

            Btw, I have tried removing all data and downloading game from steam again, did not help.
            I was playing ending of episode 4 and beginning of the 5.

            Thank you very much for your time

            • Hi,
              Exact same problem here on a similar hardware (macbook pro 13'' retina autumn 2013). After a while (15-30 min of gameplay) the video is cut off, although I am still able to make decisions, then the game crashes.
              I never encountered any problems with The Walking Dead season one on the same macbook.
              I hope you will figure out what is happening. I really love the game so far.

  • Hey Guys,
    I have had this problem for quite some time and I haven't been able to figure it out, I was hoping someone here could help me out with my problem.
    When ever I launch Minecraft and after logging in, Minecraft crashes when its at the Mojang loading screen. I'm currently running Yosemite 10.10.1 on my 2009 model Mac; however this same crash has been happening for about 7 months.

    I uploaded a screenshot of the Minecraft Crash Report on imgur

    Im still new to mac and I haven't messed with the settings too much, any help will be greatly appreciated, Thanks and May you have a blessed christmas, Bonjers.

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      TelltaleMike Telltale Staff

      My apologies, unfortunately this is the Telltale Games support forum. You will need to contact/email Mojang Support directly for further assistance with this particular issue.

  • My game crashes on my Macbook Pro as soon as I click the play button, it loads and says the stuff about the glamour and Bigby and then it crashes. I have waited for a while, maybe it takes a while to load, but it just does't load. Could you please help me out if you've got any ideas.

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