game freezes/crashes start of episode 4

my game has frozen and crashed my mac three times in a row during the scene in bigby's apartment at the start of episode 4. What can i do??

Comments

  • TelltaleMikeTelltaleMike ModeratorTelltale Staff
    edited July 2014
    I apologize for the inconvenience. Here are a few possible solutions (You may have tried a few, but I will provide all of the potential solutions to resolve the issue below):

    1) Restart your computer

    2) Play the game with your computer disconnected from the internet

    3) If your Mac has multiple graphics cards, go to your system preference and click on ‘energy saver’. Uncheck ‘Automatic Graphics Switching’ and this will make sure your Mac is using your more powerful graphics card.

    4) Verify your cache if you purchased through Steam (support.steampowered.com/kb_article.php?ref=2037-QEUH-3335)

    5) Try playing the game with no other programs running in the background

    6) Reinstall the game
  • Thanks for the response, turning the internet off is working for now.

    I apologize for the inconvenience. Here are a few possible solutions (You may have tried a few, but I will provide all of the pot

  • TelltaleMikeTelltaleMike ModeratorTelltale Staff

    You're welcome, enjoy the game!

    AussiePete posted: »

    Thanks for the response, turning the internet off is working for now.

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