White screen

Hello support,
when I play sometimes my game stop, and a white screen appear. I can hear the sound of the game in the background running, but I cann't do anything.


can you help me with this?


  • TelltaleMikeTelltaleMike ModeratorTelltale Staff

    I apologize for the inconvenience. After looking over your Support Tool information, it seems that your computer is running below the minimum system requirements to run the game successfully. Where we require a minimum of 512mb of dedicated memory, your computer is currently running at 32mb of dedicated memory. Your computer uses an integrated Intel graphics card, which we do not recommend using for our game, as they tend to run under minimum specs. I recommend either trying to update your current card's drivers to the latest version, and see if you are able to play, or try playing the game on a computer above minimum system requirements if you have the ability to.

  • Thank you for the reply, I'm gonna change my pc.. :)

  • TelltaleMikeTelltaleMike ModeratorTelltale Staff

    You're welcome, I hope you are able to enjoy the game.

    Thedamnien posted: »

    Thank you for the reply, I'm gonna change my pc..

This discussion has been closed.