TWAU- Black Screen/freeze on Xbox 360
For the record (2 Xbox 360's were the testing ground):
- froze right after pressing START - no loading symbol, no music, just all black screen
- cleared cache
- deleted all episodes
- re-downloaded all DLC
- cleared cache again
- tried to start without season pass installed
- waited 20+ minutes on black screen
- had to dashboard/restart console countless times
- cleared cache
- tried to start with the season pass installed
- waited 5+ minutes at black screen but froze
- tried to start with one episode at a time installed
- cleared cache
- deleted everything
- deleted save file
- re-downloaded all content and tried to start with season pass installed
- re-downloaded all content and tried to start WITHOUT season pass installed
- cleared cache
- still same issue
- deleted everything again
- cleared cache
- downloaded & played episode 1 just fine
- re-downloaded episode 2, started then froze (no other episodes besides 1 installed)
- tried to start game with one episode at a time along with episode 1 installed
- re-downloaded episode 3, started then froze (no other episodes besides 1 installed)
- re-downloaded episode 4, started then froze (no other episodes besides 1 installed)
- re-downloaded episode 5, started then froze (no other episodes besides 1 installed)
- cleared cache
- deleted everything
- re-downloaded episode 1 and started fine
- re-downloaded episode 2 and froze AGAIN
- every time I waited past a minute, I couldn't dashboard
- at NO TIME was there a "loading" symbol after pressing START
- finally gave up after wasting hours of my only day off this week
- this is my last stop and I'm done trying. Very disappointed with level of denial in broken product
I just bought the season pass today to TWAU on my xbox 360. I had episode one from way back but waited til now to get the rest of the episodes. After pressing START, the screen goes black and either freezes or never changes.
Now before anyone asks me to go through the steps that "supposedly" fix my issue, I can tell you right now that I've spent the past 2.5 hours clearing cache, re-downloading, deleting, trying to start with single episodes installed (only the 1st episode will start - once any of the other DLC is installed, it freezes), and repeating these steps, and i'm still at square one. I even tried to do all of this on my 2nd 360 (which is literally brand new), and the same issue occurs.
The problem isn't with the xbox 360 (or the other consoles)... it's the game! You need to release a new title update to fix this mess!! This is not a user issue, it's an issue on the Telltale end. I know because not only did I spend time researching this issue on your forum, but I've also contacted Microsoft, and they informed me that since the season pass just went on sale, a lot of people are buying the game again. The rep. told me that many calls have been coming in and EVERYONE has identical freezing issues at the exact same time as each other. This game is biggy to say the least and calling MS was also a waste of time because they tried to have me do the same repetitive steps, and the same issue still occurs. I was told, "sorry, it's the developer's game that's causing the issue and until they release a fix, it'll stay this way". I can't even get a credit from MS because they said the problem isn't on their end, so they're not responsible. I was told I could call back to see if a new fix was released that they could walk me through, but again, I was informed that it's unlikely to help since it's the game that's causing the freeze and not MS or my console.
This has been one of my most anticipated games that I've wanted to wait to play in full, and now that I have it, I can't do a thing with it. This is completely unacceptable and I will not accept that nothing can be done. If this game is broken and a title update won't be released to resolve this issue, I would hope that Telltale would do the right thing and at least issue a download token for the Xbox ONE version when it releases. This is not something I would ever write otherwise, but when SO MANY people have the same issue and a game company does nothing to fix the broken game, the consumer is literally being ripped off. If you are not willing to get the 360 version fixed, I would accept the xbox one version as a comparable replacement, but I do not feel that saying this is uncalled for since you are STILL selling a completely broken product that will not work as it currently is on the 360.
I would expect that since TWD was broken just the same and many people (like myself) were told "sorry, call MS / then MS says call Telltale", it would've ended there, but this is happening AGAIN, and now I'm not so sure I'm going to buy tales from the borderlands with game breaking issues like this happening.
I hope this message reaches the right person and either a proper fix is released, or a download token for the XBOX ONE (or the console of choice for others if they so choose) is given in place of this broken mess. You can ignore my thoughts and words here, but fact is, enough people get burned like this, and you'll find yourself unable to sell games in the future. I recommend fixing the problem asap, or make available an equal offer (and not just another free episode) before people really start getting mad.
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I apologize for the inconvenience. We believe to have resolved the issue, and you should now be able to connect successfully. Please restart your Xbox, and make sure you are connected to the internet and logged into your Xbox Live profile when starting the game.