Charged for Game but no download provided

I tried to purchase the Tales of Monkey Island yesterday and received an error message that my address could not be verified, however, my card was charged for the game and I still have not received the download.



  • TelltaleMikeTelltaleMike Former Telltale Staff

    I apologize for the inconvenience. Please contact/email our Support Staff at, and they will be able to look up your account and order, and assist you further with this particular issue. Please make sure to include the email address associated with your Telltale account, and the Order ID number that you received at the time of purchase.

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