Turn off, erase!

I finished episode 1, and after that I quit the game (not permanently FYI). Then I turned off my computer, and the next day the save files were gone! I tried again the next day, played episode 1, quit the game, restarted it, and the files were still there. But as soon as I turn off my computer, it erases everything. Please help, it's SO tiring to replay those episodes to have your choices!

Comments

  • TelltaleMikeTelltaleMike Former Telltale Staff

    I sincerely apologize for any difficulties you have experienced. Can you please clarify if you are playing the Steam version of the game, or the Telltale Games version of the game purchased here from our website? Please read this Sticky on how to run our Support Tool, and follow the steps to run the tool, and reply here with the download link copied and pasted into a reply. You can find the Sticky here:

    http://www.telltalegames.com/community/discussion/44150/twd-support-tool-for-information-gathering

    After receiving the information from your support tool, I will be able to assist you further.

  • I play the download version from the (official) site, and I've submitted the info.

    I sincerely apologize for any difficulties you have experienced. Can you please clarify if you are playing the Steam version of th

  • TelltaleMikeTelltaleMike Former Telltale Staff

    After you have run the Support Tool file on your computer, and uploaded the .zip file to the file hosting website, please reply here with the download link copied and pasted into a reply. I will then be able to look over your Support Tool information and assist you further with your issue. If you would rather send us your Support Tool download link in an email, you can send an email to Support@Telltalegames.com, and they will be able to assist you further with your issue.

    FantasyLady posted: »

    I play the download version from the (official) site, and I've submitted the info.

  • http://home.arcor.de/djndb/ttg/twd/TWD_PC_Support_Tool.exe ⬅️ Download link (from your site, FYI)

    After you have run the Support Tool file on your computer, and uploaded the .zip file to the file hosting website, please reply he

  • TelltaleMikeTelltaleMike Former Telltale Staff

    Apologies for the confusion. You will need to download that file using the link above to your computer, and run it. (While it is running, a black Command window will open on your computer.) Please allow 5-10 minutes for it to run, and after it has completed, it will output a .zip file on your screen. Please upload that .zip file to This File Hosting Website, then copy and paste the download link to your uploaded file that it provides you, in a reply to this discussion thread. I will then be able to download the Support Tool .zip file that you upload, and be able to assist you further. The download link URL you will paste here should look something like this:

    https://www.sendspace.com/file/123abc

    FantasyLady posted: »

    http://home.arcor.de/djndb/ttg/twd/TWD_PC_Support_Tool.exe ⬅️ Download link (from your site, FYI)

  • https://www.sendspace.com/file/tcqqu4
    Here it is. Now please fix it!

    Apologies for the confusion. You will need to download that file using the link above to your computer, and run it. (While it is r

  • TelltaleMikeTelltaleMike Former Telltale Staff

    After looking over your Support Tool information, it seems that your computer is running below the minimum system requirements to run the game successfully. Where we require a minimum of 512mb of dedicated memory, your computer is currently running at 32mb of dedicated memory. Your computer uses an integrated Intel graphics card, which we do not recommend using for our game, as they tend to run under minimum specs. I recommend either trying to update your current graphics card's drivers to the latest version, and see if you are able to play, or try playing the game on a computer above minimum system requirements if you have the ability to.

    You can also try changing the game's resolution and graphics settings to a lower setting, and then restart your computer and see if you are able to continue the episode.

    FantasyLady posted: »

    https://www.sendspace.com/file/tcqqu4 Here it is. Now please fix it!

  • It appears that I am having a similar problem. I was in episode 5 and after restarting my computer today all of my save files are gone and all my preferences have been reset.

    Here is my system data from the support tool: https://www.sendspace.com/file/xd813l

  • TelltaleMikeTelltaleMike Former Telltale Staff

    After looking over your Support Tool information, there appears to be an extra prefs.prop file in your Trash Bin. Please try renaming it to prefs.prop.bak to disable it, then restart the game and see if your save files are restored.

    irvingmike posted: »

    It appears that I am having a similar problem. I was in episode 5 and after restarting my computer today all of my save files are

  • No luck, I had actually emptied my trash since posting this so it was gone when I just checked to see if the save game are there.

    What should I try next?

    For the record, I do have the issue of the black screen if I try launching the game full screen. But launching it windowed seem to solve that issue.

    After looking over your Support Tool information, there appears to be an extra prefs.prop file in your Trash Bin. Please try renaming it to prefs.prop.bak to disable it, then restart the game and see if your save files are restored.

  • TelltaleMikeTelltaleMike Former Telltale Staff

    If you are currently playing the game through Steam, please also make sure that Steam Cloud Saving is disabled. You can do this by right clicking on the game in your Steam Library, clicking Properties, and click the Updates tab. Near the bottom of the page, you can see if the Steam Cloud is enabled for The Walking Dead: Season 1. If it is, please uncheck the box for Steam Saving.

    After Steam Cloud saving is turned off, please do one more check for any duplicate prefs.prop files, and make sure to delete any extras other than the one in your 'TheWalkingDead' folder, and you should then be able to start the game from where you left off.

    irvingmike posted: »

    No luck, I had actually emptied my trash since posting this so it was gone when I just checked to see if the save game are there.

  • Alas that still doesn't seem to have solved my problem. Steam Cloud was enabled and now is not. I used the support tool to confirm that there was only one prefs.prop. But when I launch I still have no saved games.

    Here is file from my most recent run of the support tool:
    https://www.sendspace.com/file/0mh8fb

    If you are currently playing the game through Steam, please also make sure that Steam Cloud Saving is disabled. You can do this by

  • TelltaleMikeTelltaleMike Former Telltale Staff
    edited August 2015

    My apologies, after looking over your Support Tool information, everything seems to be set up properly. Had you ever played the game on another computer and imported your save files to this one, or have you ever gone between playing the game online, then played while offline? If so, Steam Cloud may have updated your save file directory and updated with an older file, corrupting the saves. If this is the case, I would unfortunately have to recommend starting a new game. Again, my apologies for any difficulties this may cause you.

    irvingmike posted: »

    Alas that still doesn't seem to have solved my problem. Steam Cloud was enabled and now is not. I used the support tool to confirm

  • I only played on this machine. I was afraid it might be that I have to start new. I do have a backup of my machine, what file(s) would I need to restore if I wanted to retrieve the save files from my back up?

    My apologies, after looking over your Support Tool information, everything seems to be set up properly. Had you ever played the ga

  • TelltaleMikeTelltaleMike Former Telltale Staff

    If you have a backup of your save file directory, you would need the 'Tales From The Borderlands' folder from the following location:

    ~Library/Application Support/Telltale Games/

    Then place it in the same location on your current directory. (Your Library folder is sometimes hidden, to make it visible, please open a Finder window, and at the top of the screen, click Go and hold down the Option key. The Library will now become available in the drop down menu. Click that and follow the above file path, and make sure to copy the entire folder over)

    irvingmike posted: »

    I only played on this machine. I was afraid it might be that I have to start new. I do have a backup of my machine, what file(s) would I need to restore if I wanted to retrieve the save files from my back up?

  • edited August 2015

    I am a little confused. I am looking to restore my saved games for The Walking Dead - Season 1. Also for the record, I purchased the game through Steam.

    Checked under ~Library/Application Support and there is no Telltale Games folder, but the is a Steam folder, which contains a The Walking Dead folder here: ~/Library/Application Support/Steam/steamapps/common/The Walking Dead

    What steps should I take to restore the save files?

    If you have a backup of your save file directory, you would need the 'Tales From The Borderlands' folder from the following locati

  • TelltaleMikeTelltaleMike Former Telltale Staff

    My apologies, I meant the 'TheWalkingDead' folder inside ~Library/Application Support/Telltale Games/.

    If you have a backup of your machine and you do not have a 'Telltale Games' folder inside Application Support, can you please clarify when the backup of your machine was created? If the backup was before the first time you played the game, you may not have the ability to recover your save files.

    irvingmike posted: »

    I am a little confused. I am looking to restore my saved games for The Walking Dead - Season 1. Also for the record, I purchased t

  • So I went and looked at that folder, and there seems to be many files named similar to "save_21.save". Are these my save files the the game simply isn't recognizing them?

    My apologies, I meant the 'TheWalkingDead' folder inside ~Library/Application Support/Telltale Games/. If you have a backup of

  • TelltaleMikeTelltaleMike Former Telltale Staff

    That 'TheWalkingDead' folder should also contain a prefs.prop file associated with those save files that has a timestamp that matches the most recent save file created. (ex: If your most recent save file in the folder is 'save_40.save' and that save has a time and date, your prefs.prop file should match that time and date.

    irvingmike posted: »

    So I went and looked at that folder, and there seems to be many files named similar to "save_21.save". Are these my save files the the game simply isn't recognizing them?

  • I think we are now getting to the crux of the problem. The prefs.prop file is dated after (8/4) the last save (7/25). Any way to get it to recognize the save files?

    That 'TheWalkingDead' folder should also contain a prefs.prop file associated with those save files that has a timestamp that matc

  • TelltaleMikeTelltaleMike Former Telltale Staff

    The prefs.prop file updates when you start the game, so if you started it last on 8/4, but the last time you saved was 7/25, this would make sense. Unfortunately it appears that you have tried all of my potential solutions to resolve your particular issue. I recommend contacting our Support Staff by sending an email to support@telltalegames.com, and they will be able to assist you further with this particular issue. Please make sure to provide them all of the relevant information about your issue, as well as all of the potential solutions you have already tried, in the email.

    irvingmike posted: »

    I think we are now getting to the crux of the problem. The prefs.prop file is dated after (8/4) the last save (7/25). Any way to get it to recognize the save files?

  • Will do! Thanks for your help.

    The prefs.prop file updates when you start the game, so if you started it last on 8/4, but the last time you saved was 7/25, this

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