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Common questions about the Sam & Max pre-order

posted by Emily on - last edited - Viewed by 3K users
Here are a few of the most common questions people are asking about preorders:

What is the Season 1 collection?

We are offering the entire season of Sam & Max games for $34.95. For this price you get access to each episode when it comes out on Telltale's site, plus the option to receive a CD version at the end of the season for only the price of shipping. We've been referring to this as a "preorder" because it allows you to order all of the episodes in advance.

Do I need to place my order before November 1 to get the deal?

Nope. The season deal will be good at least until episode 2 comes out (and possibly even longer than that). When episode 2 rolls around, we'll make an announcement about whether the pre-order deal will be extended. (But still... what are you waiting for?! :D)

Can I buy the season set with PayPal?

You should be able to, but it isn't working at the moment. We're trying to get this resolved. If it doesn't get fixed before Wednesday, you'll be able to place your order using PayPal then.

Okay, I bought the season set. Now how do I get my games?

Episode 1, Culture Shock, is the only game that has been released so far. You can download Culture Shock here. Install it, and on the first game screen, click "I've already purchased this" and enter your order number and the password you created when you ordered. If you run into any problems, email us at [email]support@telltalegames.com[/email].

You'll be able to get the other episodes through the same process, once they're released. We'll send you an email notification when an episode has been released.

How do I get the CD version of Season 1?

Everyone who buys the Season 1 collection can choose to receive a CD version when the season's over. You'll have the option to sign up for this at the end of the season. You'll pay for shipping at that time.
38 Comments - Linear Discussion: Classic Style
  • Of course I remember mine but it doesn't work. That's the problem here.
  • i have downloaded the demo but i cant acctivate it it just says purchase not complete.
  • As a follow up to the issues mentioned here -

    1) If you didn't get an email, you can access the game here. Install it, and on the first game screen, click "I've already purchased this" and enter your order number and the password you created when you ordered. If you run into any problems, email us at [email]support@telltalegames.com[/email].

    2) The error message some people were getting that said "purchase not complete" has now been resolved!
  • Any news as to when we will be able to use PayPal to order the season?
  • Hi,

    since I'm totally unworthy I bought seasons 1 only ... I was so tired (around midnight) that I misunderstood the 'full season' package - thought one could buy that and that one had to wait until all packages are out ... I wanted to have season 1 sooo much that I just 'ran' through the buying procedure and later I realised that I could have played season 1 also directly by buying the whole package ...

    However: is it possible to upgrade from season 1 to the full package ?

    Short feedback would be nice ...

    Thx'n'Grtz

    mallorca
  • Yeah, you can upgrade to the full season, check this thread
  • I want to buy the full package with PayPal, but it doesn't work. There is no option where you can choose whether to buy it with PayPal or with credit card.
    I think you might lose many customers if you keep that credit-card-only-for-unreleased-games thing.Even Episode 1 has been released, it is no longer illegal to offer the game with the help of PayPal isn't it?
  • We're still working on the PayPal thing. We were surprised yesterday when the option didn't become available.
  • Emily;11840 said:
    We're still working on the PayPal thing. We were surprised yesterday when the option didn't become available.
    Do you think the problem can be solved within the next few hours?
    It's already 5.30 PM here in Germany...
  • Yeah, c'mon don't give us another sleepless night.
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