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Status of PayPal orders - UPDATED 12/12 with good news!

posted by Emily on - last edited - Viewed by 3K users
For those eagerly awaiting news on the PayPal situation...

1) PayPal now works for the Sam & Max Season 1 set! Kudos to the guys at Digital River for finally figuring out what the problem was and getting this fixed for us. The promotion to upgrade from episode 1 to season 1 for $26 will be available in a couple of days. When it's ready, I will send out emails to all of you who contacted me about the problem to let you know. Thanks everyone for your patience while this got straightened out. :D

2) Buying with PayPal through the Culture Shock demo (or any of our other demos) is broken right now. If you are going to pay with PayPal, PLEASE do so through our online store. If you've already downloaded the trial version of the game you're purchasing, you can unlock it after the transaction is complete by clicking "I've already purchased this" and entering your order number and the password you created when you placed the order.

3) Some people were posting this weekend about PayPal being restricted to credit cards (which sort of defeats the point!) We just played around with it and found that this is not the case, but it is a little confusing. If you order using an email address that is NOT the same as your PayPal email address, when you get to the PayPal part of the transaction, you'll see a page that looks like this:


You've arrived on this page because PayPal does not recognize your email address, and your only option on this page is to pay with a credit card. To use a bank account (or whatever other funding options you have linked to your PayPal account) you need to click where it says "Pay Fast With PayPal" up near the top of the screen. Doing so takes you to this screen:


Log in to your account using your PayPal email address and password, click Continue, and you should now be taken to a page that lets you choose from whichever payment options are part of your account, including a bank account if you have that set up.

If you want to pay by withdrawing funds from a bank account, you need to set this up as part of your PayPal account before you'll be able to use it in Telltale's store. Keep in mind that PayPal does not support bank account withdrawal in all countries (but there may be other options available to you, such as wire transfer).

I hope this clears up some of the confusion about PayPal purchases in our store. We are working very hard to make the process more user friendly and to fix the things that are broken. If your experience with PayPal is not working as described in this post, please let us know.
30 Comments - Linear Discussion: Classic Style
  • Yup - I updated the original post with the most recent information. I'll update it again when the upgrade is ready. (Sorry, that might not have been obvious.)
  • No problem, thanks for the info. :)
  • Thaks for the e-mail emily, I have now officially upgraded to the full season :)
    Just a quick question: I noticed that the order number is different, will i have to re-activate culture shock?
    I also might have to PM tobbaco about merging my info again as my paypal e-mail is different that the one i use for my telltale account (Im actually a little worried about this this time as my e-mail server that the paypal acct. is on seems to be autoblocking most commercial e-mails i get, and there doesnt seem to be any way for me to access that as the e-mails just arent recieved :( )

    Anyways, Thanks again, I cant wait to play Situation Comedy

    P.S.(to round off an excessively long "thank you" post :D ) I recently bought 3 dimensions of murder and i really like what you guys did with the series. I love the way the tool use paralels those used in the series.

    EDIT: I just tried culture shock and it works fine, no reactivation required, thanks anyway
  • For those who've been waiting so patiently for the upgrade offer, I bring good news! Check out to upgrade to the full season for $26 (the cost of the season minus the cost of episode 1). I also made a forum announcement about it for your convenience.
  • Excellent job, guys!
    I was finally able to order the full season thru paypal. I must commend you all for your friendly customer service and flexibility in helping all us unfortunate foreigners (who couldn't use our credit cards to pay) enjoy the first episode while the whole mess got sorted out :)
  • TextureGlitch said:
    I was finally able to order the full season thru paypal.
    Woo! I'm glad to finally see this mess resolved. Thank you (and everyone else) for being patient with us while we got it fixed.
  • I'm having trouble upgrading my episode 1 order to a season 1 order. I enter my Ep 1 order number and nothing happens and I cannot see any button to press...:(

    Please help
  • What browser are you using? Did you have any trouble seeing the buttons when you bought the game initially?
  • The button is immediately to the right of the input box, and says "Upgrade". Also, it is green.
  • Nope no button since I bought the episode 1 I've updated to IE7
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