Black Screen Help.

Hi everyone!

So I'm all excited about the nex episode and I launch the game to play.. But I've got an issue. The game launches itself, the first screen is all fine, then comes the loading screen which is fine too but after that I get a black screen like that :

http://imgur.com/FMwNROY

Please help me :(

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Comments

  • OzzyUKOzzyUK Moderator
    edited May 2015

    I moved this to the support forum.

    I am not Telltale staff so i can't offer technical advice but hopefully @TelltaleMike will be able to help once he gets into the office in the morning.

  • Thank you anyways.

    OzzyUK posted: »

    I moved this to the support forum. I am not Telltale staff so i can't offer technical advice but hopefully @TelltaleMike will be able to help once he gets into the office in the morning.

  • I am having the exact same problem.

  • me too!

  • Just started the game, and I'm getting this as well.

  • You might all be interested in this thread. I had the same problem but I'm now ready to play:
    Cannot download E4

  • I had the same problem. Made sure I had a copy of my saved files (although ultimately I didn't need them, but, you know, just in case) and reinstalled the game. It is working fine since then.

  • Having the same problem. Reinstalling doesn't seem to fix things.

  • Yup. I tried reinstalling it didn't do shit.

    Having the same problem. Reinstalling doesn't seem to fix things.

  • I have exactly the same problem.

  • Im having the same problem with a black screen after the loading screen. Right before it says 'Checking for DLC...' and something about updating choices... then its all black with the arrow.

  • Yeah, I forgot I had the exact same problem with the 2nd or third episode.. And the solution was the same. It's annoying, but you have to download the latest version of the client from the site. Uninstall the game, then reinstall using the new client. You can temporarily rename your folder with your saves and DLC, then name it back again, so at least you don't have to download the other episodes again. Then you're free to download ep 4.

  • I'm gonna try with the newest client. I'll check back later with you guys.

    Sméagol posted: »

    Yeah, I forgot I had the exact same problem with the 2nd or third episode.. And the solution was the same. It's annoying, but you

  • Lemme see how that's gonna work.

    Sméagol posted: »

    Yeah, I forgot I had the exact same problem with the 2nd or third episode.. And the solution was the same. It's annoying, but you

  • Same problem here. I installed the patch (didn´t have problems with episode 2) without reinstalling or anything, now it works fine...

    https://www.telltalegames.com/community/discussion/90801/game-of-thrones-pc-mac-episode-2-patch-download-install-instructions

  • I'm getting a black screen as soon as I launch it on ps3.

  • Same problem.

  • TelltaleMikeTelltaleMike Former Telltale Staff

    If you start the game on PC/Mac and see a black screen with the game cursor, but still hear the background music of the game, please try starting the game again, and when you see the blank/black screen, please try switching the game to Windowed Mode using the shortcut (Alt+Enter for PC, Command+F for Mac) and see if you are then able to see the game correctly. If so, please then try changing the game's resolution and/or graphics settings to a lower setting, and click Apply. Then try switching back to Full Screen Mode by using the same shortcut, and your issue should then be resolved.

  • edited May 2015

    Nope, doesn't work for me. I still see the black screen in a windowed mode.

    I posted my support tool file here: https://www.telltalegames.com/community/discussion/95490/black-screen-on-startup

    If you start the game on PC/Mac and see a black screen with the game cursor, but still hear the background music of the game, plea

  • what a headache. Can anyone post a step by step on how to do this.

  • TelltaleMikeTelltaleMike Former Telltale Staff

    If you are still experiencing the issue, we believe to have made a server-side fix that should resolve this particular issue. We recommend closing/exiting out of the game, then make sure you are connected to the internet when starting the game again, and the game should update in the background while it's loading.

    If the issue persists, please read this Sticky on how to run our Support Tool, and follow the steps to run the tool, and reply here with the download link copied and pasted into a reply. You can find the Sticky here:

    http://www.telltalegames.com/community/discussion/87544/got-support-tool

    After receiving the information from your support tool, I will be able to assist you further.

  • Black screen, cursor, music. Sorry :(

    https://www.sendspace.com/file/whwsg3

    If you are still experiencing the issue, we believe to have made a server-side fix that should resolve this particular issue. We r

  • Still doesnt work... still black, cursor, music.

  • TelltaleMikeTelltaleMike Former Telltale Staff

    After looking over your Support Tool information, it appears that your computer's graphics card is currently outputting 0mb of Dedicated Memory. I recommend updating your graphics card's drivers to the latest version, then restart your computer. After it has restarted, start Game of Thrones again, and it should then update and allow you to play.

    If you still experience the issue again, please also try downloading and installing the Ep 2 PC Patch again, and see if that allows you to download and play.

    stitch123 posted: »

    Black screen, cursor, music. Sorry https://www.sendspace.com/file/whwsg3

  • Same...

  • So far things seem to be working. Downloading the episode now.

    Lemme see how that's gonna work.

  • edited May 2015

    Because the DxDiag report is only showing my integrated graphics card. I use an nVidia card to play GoT.

    Anyways, installing the EP 2 patch again helped me. Thank you!

    After looking over your Support Tool information, it appears that your computer's graphics card is currently outputting 0mb of Ded

  • Thanks, it worked!

    ricktn1 posted: »

    Installing the episode 2 patch worked for me, cheers niksz https://www.telltalegames.com/community/discussion/90801/game-of-thrones-pc-mac-episode-2-patch-download-install-instructions

  • I'm getting this problem too and it's still a black screen with music and the cursor in windowed mode. Here's my system info:
    https://www.sendspace.com/file/7om6jk

  • I have ps3 and it's nothing but black screen when i start the game

  • same here...

    I have ps3 and it's nothing but black screen when i start the game

  • how do you download the new client? Im having the same issue and will my decisions still be saved?

    RubyMoon posted: »

    I'm gonna try with the newest client. I'll check back later with you guys.

  • how do you download the new client? Im having the same issue and will my decisions still be saved?

    Sméagol posted: »

    Yeah, I forgot I had the exact same problem with the 2nd or third episode.. And the solution was the same. It's annoying, but you

  • If you bought the game directly from Telltale, you can download the client from your account, it will be updated. You should back up your saves just to be sure, although I don't think it's actually necessary. I just renamed it, and then renamed it again to its old name after installing.

    emilybuck posted: »

    how do you download the new client? Im having the same issue and will my decisions still be saved?

  • ok thank you, so I just go into my games and download where it says mac? sucks that its gonna take so long. :/

    Sméagol posted: »

    If you bought the game directly from Telltale, you can download the client from your account, it will be updated. You should back

  • [removed]

    Luiss25 posted: »

    same here...

  • If you're on a Mac yes. That said, I'm on Windows so:
    1] I don't know where your saves will be.
    2] I don't know if this solution works for Mac, but obviously there's no harm in trying (assuming you don't uninstall all your saves by accident).

    emilybuck posted: »

    ok thank you, so I just go into my games and download where it says mac? sucks that its gonna take so long.

  • knowing me I probably would... I have no idea where my saves are in my computer though. Hopefully downloading the game again won't delete my current one?

    Sméagol posted: »

    If you're on a Mac yes. That said, I'm on Windows so: 1] I don't know where your saves will be. 2] I don't know if this solution works for Mac, but obviously there's no harm in trying (assuming you don't uninstall all your saves by accident).

  • [removed]

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