Puzzle Agent 2 - Mac - Frozen Screen

edited July 2011 in Game Support
I just bought "Puzzle Agent 2" tonight for my iMac.

I was able to solve 2 puzzles, leave the agency office, go to Scoggins, arrive outside the hotel. All that dialogue/narration, until he walks into the hotel.

The loading puzzle piece appears at the bottom right of the screen, and then it freezes. Leaving these annoying purple / blue / black lines on my desktop.

Is there something wrong with my game? Or my iMac can't handle the graphics? I have to FORCE QUIT to exit. I was so looking forward to playing it!

I was able to play Puzzle Agent just fine without any errors / crashing.

Not sure what all this means...

Process: Grickle102 [179]
Path: /Users/alannakaufmann/Library/Application Support/Steam/SteamApps/common/puzzle agent 2/Grickle102.app/Contents/MacOS/Grickle102
Identifier: com.telltalegames.Grickle102
Version: ??? (1.0)
Code Type: X86 (Native)
Parent Process: launchd [91]

Date/Time: 2011-07-07 23:59:06.327 -0400
OS Version: Mac OS X 10.6.8 (10K540)
Report Version: 6

Interval Since Last Report: 92837 sec
Crashes Since Last Report: 6
Per-App Interval Since Last Report: 2064 sec
Per-App Crashes Since Last Report: 4
Anonymous UUID: F5E5EC94-5ED3-4DE3-A7F4-AE33243D3C93

Exception Codes: KERN_PROTECTION_FAILURE at 0x000000000000002c
Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 ??? 0x0000002c 0 + 44
1 com.telltalegames.Grickle102 0x00308d63 T3ZBuffer::ReleaseAllZBuffers() + 19
2 com.telltalegames.Grickle102 0x003094f2 T3RenderTargetManager::FreeAllRenderTargets() + 16
3 com.telltalegames.Grickle102 0x00312e45 T3AfterEffectBufferManager::ReleaseAll() + 17
4 com.telltalegames.Grickle102 0x0017fb25 RenderDevice::Shutdown() + 141


  • edited July 2011
    Sorry, this should probably go in Game Support. I'm new lol.

    I have Mac OS X Version 10.6.8
  • edited July 2011
    Sorry I can't be of much help since I've never owned a Mac, but here are the Mac system requirements taken from the Puzzle Agent 2 page on Steam (http://store.steampowered.com/app/94590):

    Mac System Requirements

    OS: OS X version Snow Leopard 10.6.3, or later.
    Processor: 2.3 GHz Intel or equivalent
    Memory: 4 GB RAM
    Hard Disk Space: 500 MB Space Free
    Video Card: 512 MB NVidia or ATI graphics card
    Additional: Not recommended for MAC Minis or early-generation MacBooks

    I would try checking out Product Support (http://www.telltalegames.com/support) or e-mailing Telltale directly (support@telltalegames.com) if you don't find a solution to your problem here or in the Game Support sub-forum you mentioned.

    I know how much PC glitches stink, believe me, and I wish you best of luck on getting it fixed (the game is worth it!). Cheers.

  • edited July 2011
    I should have looked at the System Requirements first before purchasing. I don't have enough video ram. :( What a pity, guess I'll try it on my mom's PC lol Thanks for the reply!
  • edited July 2011
    Glad you found out what the problem was. Good luck playing on your mom's computer!
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