Telltale Autumn Sale

TWD: Mac - ep3 download stuck at 99.5%

hi,
i'm trying to download ep 3 for mac but it stop (after a really long download) at 99.5%.
then the walking dead app quit.
i tried several times but it always crash before the end.
i'm using mountain lion.

Comments

  • edited August 2012
    Same problem here, a lot of people here seem to be having this problem. Waiting for telltale to sort out a fix. I've just tried closing every single possible application before running TWD game hoping that would work but have had no luck
  • edited August 2012
    Same problem... just throwing more on the pile on the many open threads until telltale maybe at least responds...
  • edited August 2012
    Not a "f%$#ing" gain!

    What is the problem? Mine stops at 99.5% also, then crashes.

    FFS
  • edited September 2012
    Try setting every graphics setting to it's lowest including resolution set to 640 by 480.
    I know it sounds bizarre but worked for me.
    Only then I was able to download episode 3, and it came down much faster for some reason.
    This was after many failed attempts.
  • edited September 2012
    thanks a lot CB123 !
    it worked for me the second time (the first time the game was windowed).
    it's nice to have clients taking care of technical support...
  • edited September 2012
    CB123, thanks this solution worked for me too.
  • edited September 2012
    thanks a lot CB123 !
    it worked for me the second time (the first time the game was windowed).
    it's nice to have clients taking care of technical support...
    Glad it helped. :)
    I did it in full screen also.
  • edited September 2012
    Same problem here. Third time stuck at that level. here is the scariest part: Even stuck at 99.50% the program is transferring 300 KB /sec. I had the same problem in India downloading episode 2. It killed my data cap for landline DSL... Even here in the US for episode 3, leaving this on overnight has resulted in transferring over 5 gigabytes of data to still not get the game. TellTale Games this is really irresponsible coding...

    Why is TellTale not even acknowledging all these massive errors? This bug is probably costing TellTale money as well as since it seems to be needlessly retransfering sent data from their servers. I think that is also related to why the transfer goes rapidly for the first 40% and then drags to a crawl for the later portion.
  • edited September 2012
    e-mail: support@telltalegames.com

    What I sent: Dear Support,

    I really mean no offense, however there are major issues with the Walking Dead Game on Mac and they are damaging to the end user and probably costing TellTale Games money in server usage as well as potential lost sales.

    Each episode seems to be 450-700 MB or so. However the amount of data and time to download seems exceedingly out of proportion. This seems to be directly related to the Mac download problems. In particular with episode 3 I have tried downloading over 4 times. 3 times it has reached 99.50% and then stopped. What is alarming however is that it continues to download at a perfectly speedy 300 KB / second according to activity monitor (and I verified by shutting all other applications, etc.) for over 3 hours. In other words, it downloaded nearly 3 gigabytes of data without getting .5% of your program. It has done this three times.

    There seems to be some manner of verification or redownloading algorithm running afowl. In general both Episode 2 and Episode 3 download RAPIDLY at first, but take exponentially more time the further the download continues. Why can't you just make a delta patch to be downloaded separately? I can redownload episode one 3 times with no problem in the time it takes to fail to download episodes 2 or 3.

    Besides my theory that this is costing serious server load, this is a major disservice to your customers. I was living in India when Episode 2 was released, and I essentially used 25 gigabytes of data to fail to install episode 2, costing (being the only user on the network, left on overnight), costing me over $30, more than I spent on the game itself. This was 2.1 mbps sustained DSL.

    I am aware that Steam's version is more reliable with downloads, however my experience has been that the Steam version has save game problems on the Mac, and, if installed, seems to cause them in the non-steam version.

    I think your company would do extremely well to be more open about what problems you are having and anticipate. I realize that coding can be unpredictable and complicated, especially when code is shared across platforms. Still, I think you attracted a lot of new customers with this release. I certainly loved episode 1 and ave never heard of your company. However, at this point, this is actually the worst response to widespread problems that I have seen. I've been using computers since 1986...


    Anyhow, please at least respond to this e-mail and put out a few token posts on your forums that are full of complaints. I really want you folks to succeed, but at current I am one of many very very frustrated users who are becoming increasing vocal because of the nonresponse.

    Sincerely, Karl Gruschow
  • edited September 2012
    Have had the same problem 3 times now too. Never had any problems with anything with episodes 1 and 2 before. No glitches etc. Hopefully they will get this solved. I am in no rush to play the game NOW, but think everyone who's paid for the games episodes ("up front") should be able to at least download the content after release without problems.. Small in game glitches and bugs seem more forgivable. How ever, I have faith in TellTale to get this fixed. Hopefully asap.

    When did you send your e-mail Karl?
    It'll be exciting to see what the answer turns out to be..
  • edited September 2012
    Mine still stops at 99.5%.
  • edited September 2012
    Tried to lower the graphics settings as suggested here and in another thread. It downloaded a lot faster. This time it took about 40minutes rather than 4 hours. But once it got to 99.50% it just stopped. Quite annoying since it just makes me want to play the game even more now.
  • edited September 2012
    I am having this same problem with episode 2. I have emailed CS as well as posted something on their Facebook page. I will be doing this until one of two things happens. Either...
    A) Telltale gets off their collective lazy @$$e$ and fixes the download issues for Mac
    ... or...
    B) I get a full refund.
    As someone that works in the video game industry I highly recommend others with this problem do the same. I've found nothing to be a better motivator than potentially damaging publicity and since Telltale has managed to keep all of their support behind layers of obfuscation the only alternative is to take them to task publicly and make them respond.
    Since nothing seems to work on this end it's my last resort at attempting to get at least some validation from yet another shady game company that seems more interested in taking our money than giving us a decent gaming experience.
  • edited September 2012
    Also have the same, did what CB123 suggested and still get stuck at 99.50%.


    sad
  • edited September 2012
    5abanja wrote: »
    Also have the same, did what CB123 suggested and still get stuck at 99.50%.


    sad

    Sorry it didn't work for the rest of you. :(
    I must've tried two dozen times. My internet service provider will be charging me extra for going well beyond my bandwidth limit.

    TTG's lack of support, bug-ridden software and severe lack of testing tells us that the management is questionable. How can they refuse refunds when their product is not fit for purpose?:confused:
  • edited September 2012
    Same here, 99.5% on OSX 10.8.1 with at least 5 different attempts. I tried it all, full screen, low settings, and even reinstall. No luck. I am tempted to download the episode from TPB. So much for a holiday weekend of TWD fun... Maybe once telltale comes back to work on Tuesday we will see some help.
  • edited September 2012
    Any new news on this situation. I've tried to download Episode 2 with various combinations of settings, but can't get it past 99.50%. What gives? Any word from TellTale? Or are they on vacation too? It's my birthday today and I was kind of hoping to play a little catch up. Bummer.
  • edited September 2012
    I have found a workaround!

    What you need is copy the following two directories from a working machine, or a copy from a friend.

    /Users/"your user name"/Library/Application Support/Telltale Games/TheWalkingDead/SyncFs/Data/WalkingDead103

    and

    /Users/"Your user name"/Library/Application Support/Telltale Games/TheWalkingDead/SyncFs/Meta


    Copy these two directories onto your own machine with the EP3 problem. Make sure you don't overwrite any other folders.

    EP3 then works. I've had three other people test it successfully.
  • edited September 2012
    I was able to backup my save games, delete/uninstall the TTG version and then install the steam version (I had a code from the pre-order) This worked fine
  • edited September 2012
    Someone posted this workaround in the general support thread:
    mi-Ka wrote: »
    what I did to get it working:
    went to ~/Library/Application Support/Telltale Games/TheWalkingDead/SyncFs/Temp and deleted every file inside this folder

    woosh, finally 100% :D

    I've tried it, and it worked for me!

    My folder was hidden - if you can't find your folder launch terminal and use the following command:
    defaults write com.apple.Finder AppleShowAllFiles TRUE
    

    Then restart Finder with this command:
    killall Finder
    

    And your hidden files should show up.

    If you want to hide your hidden files again use:
    defaults write com.apple.Finder AppleShowAllFiles FALSE
    

    And then:
    killall Finder
    
  • edited September 2012
    CB123 wrote: »
    I have found a workaround!

    What you need is copy the following two directories from a working machine, or a copy from a friend.

    /Users/"your user name"/Library/Application Support/Telltale Games/TheWalkingDead/SyncFs/Data/WalkingDead103

    and

    /Users/"Your user name"/Library/Application Support/Telltale Games/TheWalkingDead/SyncFs/Meta


    Copy these two directories onto your own machine with the EP3 problem. Make sure you don't overwrite any other folders.

    EP3 then works. I've had three other people test it successfully.

    Are you saying we have to copy the files from someone else's computer who was able to download the game?
  • edited October 2012
    I have the same problem with episode 2.
This discussion has been closed.