TWD: Episode 4 won't download!!

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Comments

  • edited October 2012
    I used the manual method described here

    http://www.telltalegames.com/forums/showthread.php?t=33233

    to download and innstall episode 4 on my PC but it didn't work :(

    the game starts but some characters have become invisible while other character have no eyes!!!! :eek:

    All I can do now is try to download it every day from the in-game menu and PRAY that one day it will work.

    Sorry TT, the best game you've made will be the last one I'll buy from you, I mean it

    Poor technical quality and no support (does anyone of the team read this thread? It's been up for two days now and still no official answer) isn't worth spending money
  • edited October 2012
    I haven't had any problems downloading the game until Ep.4.

    But now I'm stuck with the same problem others have mentioned: an error pops up saying internet connection lost even though I'm connected.
  • edited October 2012
    The problem isn't simply with Episode 4. I renamed my folder for the game by adding Original) then uninstalled the game. Went to this website to my 'order history' and re-downloaded and installed the game. Launched the game and attempted to "GET" episode 2... 'connection lost error' as seen with episode 4.

    Seems that TTG has somehow blocked those with season passes.
  • edited October 2012
    Just would like to add my name to this long list of paying customers who cannot download Ep 4. Like many others I will not be buying this format of episode releases again.
  • edited October 2012
    Still not working today
  • dx1dx1
    edited October 2012
    I gave the manual download a try, but it didn't work. Still so called connection errors at 0.00 %.
  • edited October 2012
    I have the same problem. WTF telltale...
  • edited October 2012
    Same problem here, got Windows 7 PC game and cannot download Episode 4.
    This is not a good user experience!!! Please Tellgames fix the Ep 4 download bug!!!!
  • edited October 2012
    Same issue here
  • edited October 2012
    ditto
  • edited October 2012
    TT FIX THIS !!!
    Goddamn that's no way to treat your customers :mad:

    I'm thinking about downloading it illegal that way i'm sure it works !
  • edited October 2012
    still cant download episode 4,some crap about internet connection.I just wasted my money
  • edited October 2012
    I got the same problems. Have been trying to download episode 4, but keep getting the no internet connection message. I've been getting the same with alle the other episodes, but at least the would dowload 60-80%, and then jump back 20 or so %, but then quickly download. Then i started a new save file, just to play The game again, and played to i got to the end of Hershels farm segment of Episode 1. When i played that save file again. The game just started over from The Beginning. And now i the game say's i don't have an account for the game.

    I only bought the game about a week ago, so i haven't had the problems with delays and such, and i really like the game. But this is really getting on my nerves. Problems are fair enough, but that they tell us nothing about what is going on, is unacceptable.
  • edited October 2012
    Still not working tonight
  • edited October 2012
    I am also unable to download Episode 4 due to the connection error issue. Very disappointed in the lack of feedback from Telltale on the problem.
  • edited October 2012
    just tried and could finally download Ep 4, maybe TT fixed the bug.
  • edited October 2012
    Doesn't work here either. Telltale, what are you doing?
  • edited October 2012
    I'm sorry for the frustration many of you are feeling because of this issue. I've been playing TT games for a little while now and I can tell you that this is just par for the course with these guys.

    After a while you just get used to it. It sucks because they're games are so enjoyable. I know everytime that something, somewhere is going to go wrong and I'll to do some weirdo download from somewhere else, edit my registry, hexedit a save file or something equally scary - just to play the game.

    The funny thing is, complaining about it in the forums to them, is the epitome of uselessness. So, I'm going back to my beer and attempting again to download the files manually.
  • edited October 2012
    i played the game on Xbox and when lee got bit i wanted to change it so i went to the dashboard and it reset the hole campaign and i don't what to do it again and i tried going to my storage and move it and see if i could do anything there and i tried deleting the episode 1 that it pot me back to nothing worked so i em on here to ask the people how made the game to see if they could do anything about my situation so i would be glad if that could happen because that completely rewind the game for me and i liked the game but this has rewind it for me unless confused there is a way to fix this if anyone wants to get back to me message me on Xbox for Repper6000.
  • edited October 2012
    There is another post floating around that claims to fix the problem. The subject is "TWD: Inofficial workaround for instant "connection lost" issues" and the fix uses a couple of json files. When I download the zip file containing them, I get 2 empty files. :-/

    Maybe it works, maybe it doesn't. I can't try it.

    I did try debugging the download using Network Monitor:

    Client says Hello to the Server,
    Server says Hello to Client,
    Client initiates a key exchange,
    Server issues a Cipher Change Spec,
    Client sends SSL application data,
    Server sends SSL application data,
    then...
    the Server throws an Encrypted Alert for what looks like a Decryption Failure (HEX 15),
    the Client throws an Encrypted Alert,
    the TLS connection is terminated and frustration ensues.

    The Decryption Failure Alert is a BAD thing: "Decryption of a TLSCiphertext record is decrypted in an invalid way: either it was not an even multiple of the block length or its padding values, when checked, were not correct. This message is always fatal."

    What's the deal? Bad keys? Broken encryption/decryption algorithms? Incompatibility with the version of TLS on the Client side? (This is using a Windows XP SP3 machine.)

    Come on TellTale... a little help here???
  • edited October 2012
    I will add my name to this long list of people who cannot dowload episode 4.
    Very annoying to be made to wait while everyone else gets to enjoy it, I assume it will be fixed eventually?

    If only I could wind the clock back, I would have gone with the Steam version. There was me thinking it was better to support the company by paying them direct! :(

    Cr1x
  • dx1dx1
    edited October 2012
    Telltale, when you fix the download problems in three months or so by delivering the usual DVD set for shipping cost put a nice shirt or sth. the like in my box and we're good. Okay?:p

    EDIT
    Look, I'm in stage three of loss and grief — bargaining. Coming up next: Depression. Can't wait for the Finale Grande of Acceptance.:rolleyes:
  • vixviccovixvicco Banned
    edited October 2012
    You might have to do a manual download.
    http://www.telltalegames.com/forums/showthread.php?t=33233
    Worked for me. Me and my brother both had the same issue. :/
  • edited October 2012
    October 14, 2012 10:36 AM EST, still no fix :(
  • edited October 2012
    just adding myself to the list, i too purchased direct from the tale tell site and am in UK. when i click "get" it immediatley tells me i have no connection when i have.

    not interested in the unnoficial fix through fear of losing my saves as some people have reported.

    i did this afternoon manage to get it to start downloading, it got to 17% then done the same thing, now it gives the error as soon as i click "get" again.

    really frustrating!! i see that tell tales facebook page is currently being spammed by disgruntled users, which is not suprising due to lack of acknowledment of this issue, I have had this disconnect problem with every episode so far but it usually gets there in the end. but this time it is much worse!

    i guess ill try again next week then :o/
  • edited October 2012
    Add me to another person. I had 0 issues with the first 3 episodes other than PC gamers getting it later than console :/ Now I can't get it at all :(
  • edited October 2012
    First 3 episodes worked fine. the 4th won't even begin downloading.
    I wish Telltale would get this fixed, should have just bought it on steam .....
  • edited October 2012
    This board isn't for problems getting the game running.
  • edited October 2012
    GAZZAD wrote: »

    i did this afternoon manage to get it to start downloading, it got to 17% then done the same thing, now it gives the error as soon as i click "get" again.

    I have had this disconnect problem with every episode so far but it usually gets there in the end. but this time it is much worse!

    i guess ill try again next week then :o/

    It was and it's the same for me!

    Still not working
  • edited October 2012
    SAME problem HERE! Will not connect to install episode 4! I am connected to internet... WTF TT! Are we going to hear from you about this? WEAK!
  • edited October 2012
    This is the email I got back from telltale support. Sure is super helpful...sarcasm.

    "Hi,

    I do apologize for this problem. We are aware that a small number of players are experiencing this issue, and we are currently investigating a solution. Please ensure you have a strong internet connection and are logged into your Telltale account before attempting the download again. Also, you can try connecting to another network and/or resetting your router/modem.

    Thank you,
    Matt"
  • DjNDBDjNDB Moderator
    edited October 2012
    I moved this to game support.

    Please have a look at this simple workaround for the instant "connection lost" issue.

    It is less elaborate than the manual download, and helps in many cases.
  • edited October 2012
    Good news, this worked for me. Recommended to anyone who is having the same issue. :)
  • edited October 2012
    Worked great for me and it's really easy! My EP4 download needed to be restarted 5 or 6 times but it all finally came in, the game plays great! THANK YOU!!!!
  • edited October 2012
    chaz99 wrote: »
    I keep getting the "connection lost" message. There is NOTHING WRONG WITH MY INTERNET CONNECTION!!

    Fix this, TT!!

    I get the same frikin problem and my conection is perfect this game is garbage........i gatta whatch it on youtube with thousands of other people playing having fun while telltale sits there with there thumbs up there who knows what....wtf get a friking fix for all us pc users.... This company is frikin pathetic'''''''''''''''''''''
  • edited October 2012
    I’ve not complained about TTG’s struggle w/ their promised monthly releases but this is ridiculous. Almost a week after the release of E4 and I still can’t download it. While I appreciate the effort of DjNDB posting the ‘simple’ workaround no way in hell am I trying it. Nor should I have to. Which leaves me dead in the water and very frustrated.
  • DjNDBDjNDB Moderator
    edited October 2012
    The official patch for the disconnection issue is out now. Restarting the game will download and install it automatically. Afterwards you should be able to download the episodes.
  • edited October 2012
    still not working here, didnt see a patch install either. although it got up to 47% this time then done the connection error again :/
  • edited October 2012
    Still getting connection error message after trying everything I found on here/support. Even re-installed and got nothing to show for it. Been waiting to play episode 4 for awhile now even though I've ran into spoilers. Can this been fixed please?
  • edited October 2012
    Same here still no go, dosent work, in all my years of gaming ive never known anything like it :(
This discussion has been closed.