Help! Game stuck

i stuck game when i up ladder to kenny [pc win7 steam]
it just stuck nothing move and i try to get it 3 time and
stuck 3 time when ben said kenny hear someone
on the thrid floor when the picture get to when i up
the ladder the game stuck! but i can ESC to quit setting
the game HOW I DO?:mad::mad::confused::confused::(:(


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