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Activation code Email not going through - BTTF can't connect.

posted by PDClores on - last edited - Viewed by 1.5K users
I have tried several times to email my request code to unlock Back to the Future but I have gotten no email in return.
16 Comments - Linear Discussion: Classic Style
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    DjNDB Moderator
    I have a suspicion what's going on. You are connected through an educational network. It is possible that it blocks some traffic. I've seen Pings being blocked, causing this problem.

    You can ask your admin to allow pings, or you can just work around it by using a free VPN while you activate the game. I suggest trying Hotspot Shield for that.
  • Okay I'll give it a try. thanks.
  • After I download that, the game should work?
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    DjNDB Moderator
    You have to start a connection to the VPN service. Then start the game and activate it.
  • so i started a connection. started the game but the same message popped up:

    Unlock Your GameYou are currently in offline mode. Go online to take full advantage of all Back to the Future: The Game's features, or unlock your game in offline mode here.

    To unlock your game while offline, please copy the request code in the box to the right and send it to our customer service department at [email]support@telltalegames.com[/email].
  • hello. why i cant register ?
  • wenn i start game i have a Error that say your connection is disable but my VPN is online . please help me
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    DjNDB Moderator
    I moved this thread to shopping/activation support and changed the title a bit.

    I suggest you send a PM concerning the activation code to Matt.
  • Okay thanks for your help.
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    DjNDB Moderator
    About the connection issue itself, please try pinging TTGs servers as described below.

    Copy and paste the command below into a Terminal as one long line and run it. It will automatically ping the relevant TTG servers and copy the results into the clipboard. Post the clipboard into a reply to this post.

    ping -c3 www.telltalegames.com | tee TTG_ping_results.txt && ping -c3 api.telltalegames.com | tee -a TTG_ping_results.txt && ping -c3 meta.telltalegames.com | tee -a TTG_ping_results.txt && cat TTG_ping_results.txt | pbcopy && rm TTG_ping_results.txt
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