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TWD: Video with unexpected freezes (Xbox 360, disc version with 120GB harddisk)

posted by Ironlombax1 on - last edited - Viewed by 1.5K users
So I E-mailed Telltalle a week ago about some problems that I have been getting, so I decided that making a video may help out. If you are working on a future update, that'd be hella awesome. If you have any questions, I'll try and answer them!

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    DjNDB Moderator
    Thanks for showing initiative. I've given your thread a more accurate Title.

    Have you tried clearing the system cache?

    Have you installed the title update?
  • Thanks for the quick reply!
    I have cleared the system cahce and then re-installed the 3 mb update, but I'm still encountering these problems. And I tried playing the game without the update too, and I encountered the same freezing problems as well.
  • And I am aware that many 4 GB xbox 360 users have encountered similar problems, but I have a 120 GB HDD, so I'm feeling a bit lost at the moment.
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    DjNDB Moderator
    I cleaned up a bit so we don't scare away others with Off Topic (about the Topic, Hah).
    I personally can't help you, but i sent a PM to MattP linking to this thread.
  • DjNDB;767700 said:
    I cleaned up a bit so we don't scare away others with Off Topic (about the Topic, Hah).
    I personally can't help you, but i sent a PM to MattP linking to this thread.
    Yeah, that's probably for the best, haha.
    And that's alright. Thank you very much for trying to help me out, I really appreciate it!
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    MattP Telltale Staff
    I have forwarded this video up the chain, and we have someone looking into it. At the moment we have not determined any reason why the game would lag with a physical hard drive connected, but we will continue to investigate the issue. I do have a few questions:

    Have you ever cleaned or replaced the DVD drive?
    Are you using an official Microsoft HDD or have you replaced the unit or hard drive itself?
    How full is your HDD?
    I can't tell from the video, but do you have a custom background theme?

    Thank you.
  • Hey Matt, thanks for responding! To respond to your questions:
    1) I have never replaced the DVD drive of the unit. My console has red-ringed a couple of times, but I sent my console to Microsoft HQ, and I do not believe that they fiddle with the drive at all.
    2) My Hard Drive is an official 120 GB HDD by Microsoft, so it is not a knock-off drive.
    3) My hard drive still has about 44.5 GB of free storage space left, so there is still quite a bit of room left in it.
    4) I had a custom theme from the marketplace that I downloaded, so I changed it to one of the default ones that comes with the console. After changing it, I am still experiencing the same issues.
    I hope that helped. If you have any other questions, please let me know!
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    MattP Telltale Staff
    You mentioned that your console red-ringed. I can't specualte on how Microsoft resolved this issue for you, but if the red-rings were caused by a CPU or GPU error (ie - hana/ana chip coming unsoldered), it's possible the system is running hot. Do you keep your Xbox in a confined space (backed up to a wall, in a small entertainment center, between other electronics, etc)? During a scene with a lot of action, your system will be using a lot more resources than a average scene. If your system is running hot, the freeze you are experiencing could be due to the system locking up at full load. Please keep in mind, this is all speculation, but it might be worthwhile to check the heat levels inside your console or moving it to a well ventilated location and try again. Also check to see if there's an accumulation of dust on the back of the system where the fans are located.
  • Hey, thanks for getting back to me!
    I believe this too, in the case of the chip becoming unsoldered because of the lead free soldering thingy. But since then, I have moved my console to a much more open space where it is able to properly cool off. And I was able to dust off the back of the console just in case, and yet I still encountered these problems. And I apologize if this comes off as rude, but I feel that I am not the only one encountering these problems. I recently went to the Amazon reviews page for this game, and I found out that owners with the 250 GB Xbox were encountering the same problems I am as well. Of course I cannot speak for them as well, But I think that they're is an underlying problem. I'm no expert, but could have there been a bad press of xbox discs? I don't really know. Also, I was looking around youtube a bit too, and I stumbled across another video that shares similar problems that mine does too, so there's that, I guess.
    Anywho, thanks for helping out! If you have any other solutions or questions, I'd love to hear them. Thanks!
    Also, I'm not sure if you would know, but have you heard of an updates possibly coming for the xbox version of the game? I was just a bit curious.. Anywho, have a great rest of the day!

    Amazon Reviews:

    Youtube video:
  • Ironlombax1 - can you play games like Call of Duty, Mass Effect, Halo, or FarCry 3? If you can then it's definitely not an issue with the GPU. The Infinity Ward Engine, Unreal Engine 3, Reach Engine and Dunia Engine 2 are all much more taxing than the in-house engine employed by Tell Tale games.
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