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Windows 8 Jurassic Park Download/Install Issues

posted by rampantsong on - last edited - Viewed by 5.5K users
I purchased Jurassic Park through Gamersgate today, but when I go to download it I get an error and when I install it I get a whole host of errors. Is this a known issue for Windows 8, and if so, is there any sort of work around?
8 Comments - Linear Discussion: Classic Style
  • I also just purchased Jurassic Park from GamersGate, I am able to install the game with ease but the game itself wont launch after installation. I've tried running as administrator, restarting my computer after installation, re-installing the game, and I have also tried installing the game to a different drive and still nothing.

    I also have windows 8 but I'm able to play games from steam and gamefly perfectly.
  • User Avatar Image
    DjNDB Moderator
    Windows 8 is not a supported system for these games (yet).
    rampantsong;768719 said:
    I purchased Jurassic Park through Gamersgate today, but when I go to download it I get an error and when I install it I get a whole host of errors. Is this a known issue for Windows 8, and if so, is there any sort of work around?
    I don't know how gamersgate works. Any issues caused by their system should be reported to them.
    But anyway, what are the exact error messages you get and what lead up to them?
    dasbaer;768793 said:
    I also just purchased Jurassic Park from GamersGate, I am able to install the game with ease but the game itself wont launch after installation. I've tried running as administrator, restarting my computer after installation, re-installing the game, and I have also tried installing the game to a different drive and still nothing.

    I also have windows 8 but I'm able to play games from steam and gamefly perfectly.
    Please try unplugging all non essential USB devices, especially gamepads or joysticks, before starting the game.

    If that doesn't work, please post your dxdiag info.


    dxdiag
    Windows XP: Go to your start menu and click on run. Type in "dxdiag" and hit enter
    Windows Vista / 7: Press the windows key on your keyboard or click on the start menu. Type in "dxdiag" and hit enter.
    Windows 8: At the start screen, type in "dxdiag" and hit enter

    Now click on the button that says "save all information".
    It will prompt you to save a file. Save it where you can find it.

    Open the file and press Ctrl+A followed by Ctrl+C to copy the contents, and paste them in a reply by pressing CTRL-V.
    Sometimes the Forums spam filter catches long posts like this. Don't worry, we can still see them and make them visible.
  • I was actually able to solve this problem by unplugging the xbox360 controller from my computer (Thanks goes to the tutor community over at GamersGate) which enabled the game to launch. The only problem I'm having now is during gameplay my cursor will disappear and the horrible lag I'm experiencing during gameplay.

    P.S. Thank you for your quick response though.
  • User Avatar Image
    DjNDB Moderator
    dasbaer;769006 said:
    I was actually able to solve this problem by unplugging the xbox360 controller from my computer (Thanks goes to the tutor community over at GamersGate) which enabled the game to launch. The only problem I'm having now is during gameplay my cursor will disappear and the horrible lag I'm experiencing during gameplay.

    P.S. Thank you for your quick response though.
    That's exactly what i suggested you to do ;)
    Please post your dxdiag as described above.
  • I've purchased Jurassic Park but when I try to open it I get the following message
    "Could not load game data. Make sure you are running the application from the directory it was installed to"
    It doesn't matter what we do we can't get it to work. We're running windows 8.
    Please advise what I can do? If I can't get it to work I want my money back.
    Thanks
  • User Avatar Image
    DjNDB Moderator
    Sam01;778500 said:
    I've purchased Jurassic Park but when I try to open it I get the following message
    "Could not load game data. Make sure you are running the application from the directory it was installed to"
    It doesn't matter what we do we can't get it to work. We're running windows 8.
    Please advise what I can do? If I can't get it to work I want my money back.
    Thanks
    Did you buy it here at the Telltale Games store?
    If so, please reinstall it following these instructions.
  • In reply to DjNDB

    Windows 8 is not a supported system for these games (yet). link

    System Information

    Time of this report: 6/20/2015, 06:38:09
    Machine name: OWNER-62D88BE48
    Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_qfe.130704-0421)
    Language: English (Regional Setting: English)
    System Manufacturer: TOSHIBA
    System Model: Satellite A60
    BIOS: Insyde Software MobilePRO BIOS Version 4.20.01
    Processor: Intel(R) Celeron(R) CPU 2.80GHz
    Memory: 1216MB RAM
    Page File: 815MB used, 1288MB available
    Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 9.0c (4.09.0000.0904)
    DX Setup Parameters: Not found
    DxDiag Version: 5.03.2600.5512 32bit Unicode


    DxDiag Notes

    DirectX Files Tab: The file d3d9d.dll is a debug version, which will run slower than the retail version.
    Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Music Tab: No problems found.
    Input Tab: No problems found.
    Network Tab: No problems found.


    DirectX Debug Levels

    Direct3D: 0/4 (n/a)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (n/a)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)


    Display Devices

        Card name: ATI MOBILITY RADEON 7000 IGP
     Manufacturer: ATI Technologies Inc.
        Chip type: MOBILITY RADEON 7000 IGP AGP (0x4437)
         DAC type: Internal DAC(400MHz)
       Device Key: Enum\PCI\VEN_1002&DEV_4437&SUBSYS_FF101179&REV_00
    

    Display Memory: 64.0 MB
    Current Mode: 1024 x 768 (16 bit) (60Hz)
    Monitor: Default Monitor
    Monitor Max Res:
    Driver Name: ati2dvag.dll
    Driver Version: 6.14.0010.6497 (English)
    DDI Version: 9 (or higher)
    Driver Attributes: Final Retail
    Driver Date/Size: 11/11/2004 19:02:24, 220672 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp: n/a
    VDD: n/a
    Mini VDD: ati2mtag.sys
    Mini VDD Date: 11/11/2004 19:02:04, 863744 bytes
    Device Identifier: {D7B71EE2-0777-11CF-A86B-1ADFA1C2CB35}
    Vendor ID: 0x1002
    Device ID: 0x4437
    SubSys ID: 0xFF101179
    Revision ID: 0x0000
    Revision ID: 0x0000
    Video Accel: ModeMPEG2_C ModeMPEG2_D
    Deinterlace Caps: {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=DeinterlaceTech_BOBVerticalStretch
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=DeinterlaceTech_BOBVerticalStretch
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=DeinterlaceTech_BOBVerticalStretch
    Registry: OK
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled
    DDraw Test Result: Not run
    D3D7 Test Result: Not run
    D3D8 Test Result: Not run
    D3D9 Test Result: Not run


    Sound Devices

            Description: Realtek AC97 Audio
    

    Default Sound Playback: Yes
    Default Voice Playback: Yes
    Hardware ID: PCI\VEN_1002&DEV_4341&SUBSYS_FF101179&REV_00
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: ALCXWDM.SYS
    Driver Version: 5.10.0000.5510 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 2/27/2004 01:50:38, 611820 bytes
    Other Files:
    Driver Provider: Realtek Semiconductor Corp.
    HW Accel Level: Full
    Cap Flags: 0xB5B
    Min/Max Sample Rate: 8000, 48000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No
    Registry: OK
    Sound Test Result: Not run


    Sound Capture Devices

            Description: Realtek AC97 Audio
    

    Default Sound Capture: Yes
    Default Voice Capture: Yes
    Driver Name: ALCXWDM.SYS
    Driver Version: 5.10.0000.5510 (English)
    Driver Attributes: Final Retail
    Date and Size: 2/27/2004 01:50:38, 611820 bytes
    Cap Flags: 0x41
    Format Flags: 0xFFF


    DirectMusic

        DLS Path: C:\WINDOWS\SYSTEM32\drivers\GM.DLS
     DLS Version: 1.00.0016.0002
    Acceleration: n/a
           Ports: Microsoft Synthesizer, Software (Not Kernel Mode), Output, DLS, Internal, Default Port
                  Realtek AC97 Audio, Software (Kernel Mode), Output, DLS, Internal
                  Microsoft MIDI Mapper [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
                  Microsoft GS Wavetable SW Synth [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
        Registry: OK
     Test Result: Not run
    

    DirectInput Devices

      Device Name: Mouse
         Attached: 1
    Controller ID: n/a
    

    Vendor/Product ID: n/a
    FF Driver: n/a

      Device Name: Keyboard
         Attached: 1
    Controller ID: n/a
    

    Vendor/Product ID: n/a
    FF Driver: n/a

      Device Name: Micr
         Attached: 1
    Controller ID: 0x0
    

    Vendor/Product ID: 0x045E, 0x0745
    FF Driver: n/a

      Device Name: Micr
         Attached: 1
    Controller ID: 0x0
    

    Vendor/Product ID: 0x045E, 0x0745
    FF Driver: n/a

      Device Name: Micr
         Attached: 1
    Controller ID: 0x0
    

    Vendor/Product ID: 0x045E, 0x0745
    FF Driver: n/a

      Device Name: Micr
         Attached: 1
    Controller ID: 0x0
    

    Vendor/Product ID: 0x045E, 0x0745
    FF Driver: n/a

      Device Name: Micr
         Attached: 1
    Controller ID: 0x0
    

    Vendor/Product ID: 0x045E, 0x0745
    FF Driver: n/a

    Poll w/ Interrupt: No
    Registry: OK


    USB Devices

    • USB Root Hub
      | Vendor/Product ID: 0x1002, 0x4348
      | Matching Device ID: usb\root_hub
      | Service: usbhub
      | Driver: usbhub.sys, 4/13/2008 13:45:37, 59520 bytes
      | Driver: usbd.sys, 8/8/2013 19:55:06, 5376 bytes

    Gameport Devices


    PS/2 Devices

    • Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
      | Matching Device ID: *pnp0303
      | Service: i8042prt
      | Driver: i8042prt.sys, 4/13/2008 14:18:00, 52480 bytes
      | Driver: kbdclass.sys, 4/13/2008 13:39:47, 24576 bytes
      |
    • HID Keyboard Device
      | Vendor/Product ID: 0x045E, 0x0745
      | Matching Device ID: hid_device_system_keyboard
      | Service: kbdhid
      | Driver: kbdhid.sys, 4/13/2008 13:39:48, 14592 bytes
      | Driver: kbdclass.sys, 4/13/2008 13:39:47, 24576 bytes
      |
    • Terminal Server Keyboard Driver
      | Matching Device ID: root\rdp_kbd
      | Upper Filters: kbdclass
      | Service: TermDD
      | Driver: termdd.sys, 4/13/2008 19:13:20, 40840 bytes
      | Driver: kbdclass.sys, 4/13/2008 13:39:47, 24576 bytes
      |
    • PS/2 Compatible Mouse
      | Matching Device ID: *pnp0f13
      | Service: i8042prt
      | Driver: i8042prt.sys, 4/13/2008 14:18:00, 52480 bytes
      | Driver: mouclass.sys, 4/13/2008 13:39:47, 23040 bytes
      |
    • HID-compliant mouse
      | Vendor/Product ID: 0x045E, 0x0745
      | Matching Device ID: hid_device_system_mouse
      | Service: mouhid
      | Driver: mouclass.sys, 4/13/2008 13:39:47, 23040 bytes
      | Driver: mouhid.sys, 8/17/2001 13:48:00, 12160 bytes
      |
    • Terminal Server Mouse Driver
      | Matching Device ID: root\rdp_mou
      | Upper Filters: mouclass
      | Service: TermDD
      | Driver: termdd.sys, 4/13/2008 19:13:20, 40840 bytes
      | Driver: mouclass.sys, 4/13/2008 13:39:47, 23040 bytes

    DirectPlay Service Providers

    DirectPlay8 Modem Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.6311)
    DirectPlay8 Serial Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.6311)
    DirectPlay8 IPX Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.6311)
    DirectPlay8 TCP/IP Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.6311)
    Internet TCP/IP Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.2600.5512)
    IPX Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.2600.5512)
    Modem Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.2600.5512)
    Serial Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.2600.5512)

    DirectPlay Voice Wizard Tests: Full Duplex: Not run, Half Duplex: Not run, Mic: Not run
    DirectPlay Test Result: Not run
    Registry: OK


    DirectPlay Adapters

    DirectPlay8 Modem Service Provider: TOSHIBA Software Modem
    DirectPlay8 Serial Service Provider: COM3
    DirectPlay8 TCP/IP Service Provider: Wireless Network Connection - IPv4 -


    DirectPlay Voice Codecs

    Voxware VR12 1.4kbit/s
    Voxware SC06 6.4kbit/s
    Voxware SC03 3.2kbit/s
    MS-PCM 64 kbit/s
    MS-ADPCM 32.8 kbit/s
    Microsoft GSM 6.10 13 kbit/s
    TrueSpeech(TM) 8.6 kbit/s


    DirectPlay Lobbyable Apps


    Disk & DVD/CD-ROM Drives

      Drive: C:
    

    Free Space: 42.2 GB
    Total Space: 76.3 GB
    File System: NTFS
    Model: WDC WD800VE-00KWT0

      Drive: D:
      Model: TOSHIBA DVD-ROM SD-R2512
     Driver: c:\windows\system32\drivers\cdrom.sys, 5.01.2600.5512 (English), 4/13/2008 13:40:46, 62976 bytes
    

    System Devices

     Name: Atheros AR5004G Wireless Network Adapter
    

    Device ID: PCI\VEN_168C&DEV_0013&SUBSYS_7064144F&REV_01\4&253A0906&0&20A4
    Driver: n/a

     Name: Realtek RTL8139 Family PCI Fast Ethernet NIC
    

    Device ID: PCI\VEN_10EC&DEV_8139&SUBSYS_FF101179&REV_10\4&253A0906&0&38A4
    Driver: C:\WINDOWS\system32\DRIVERS\RTL8139.sys, 5.398.0613.2003 (English), 8/3/2004 17:31:34, 20992 bytes

     Name: Texas Instruments PCI-1410 CardBus Controller
    

    Device ID: PCI\VEN_104C&DEV_AC50&SUBSYS_FF101179&REV_02\4&253A0906&0&30A4
    Driver: C:\WINDOWS\system32\DRIVERS\pcmcia.sys, 5.01.2600.5512 (English), 4/13/2008 13:36:43, 120192 bytes

     Name: PCI standard host CPU bridge
    

    Device ID: PCI\VEN_1002&DEV_CAB3&SUBSYS_00000000&REV_05\3&61AAA01&0&00
    Driver: n/a

     Name: ATI RS200/RS200M/RS250M Accelerated Graphics Port
    

    Device ID: PCI\VEN_1002&DEV_7010&SUBSYS_00000000&REV_00\3&61AAA01&0&08
    Driver: C:\WINDOWS\system32\DRIVERS\atisgkaf.SYS, 5.00.2195.1009 (English), 10/27/2003 14:59:00, 13842 bytes

     Name: ATI MOBILITY RADEON 7000 IGP
    

    Device ID: PCI\VEN_1002&DEV_4437&SUBSYS_FF101179&REV_00\4&1930D262&0&2808
    Driver: C:\WINDOWS\system32\DRIVERS\ati2mtag.sys, 6.14.0010.6497 (English), 11/11/2004 19:02:04, 863744 bytes
    Driver: C:\WINDOWS\system32\ati2dvag.dll, 6.14.0010.6497 (English), 11/11/2004 19:02:24, 220672 bytes
    Driver: C:\WINDOWS\system32\ati2cqag.dll, 6.14.0010.0265 (English), 11/11/2004 18:22:26, 249856 bytes
    Driver: C:\WINDOWS\system32\Ati2mdxx.exe, 6.14.0010.2494 (English), 11/11/2004 18:57:44, 65536 bytes
    Driver: C:\WINDOWS\system32\ati3duag.dll, 6.14.0010.0277 (English), 11/11/2004 18:43:26, 2306848 bytes
    Driver: C:\WINDOWS\system32\ativvaxx.dll, 6.14.0001.0039 (English), 11/11/2004 18:38:18, 434176 bytes
    Driver: C:\WINDOWS\system32\ATIDDC.DLL, 6.14.0010.0005 (English), 11/11/2004 18:55:26, 81920 bytes
    Driver: C:\WINDOWS\system32\atitvo32.dll, 6.14.0010.4100 (English), 11/11/2004 18:29:50, 17408 bytes
    Driver: C:\WINDOWS\system32\ativcoxx.dll, 6.13.0010.0005 (English), 11/9/2001 08:01:04, 24064 bytes
    Driver: C:\WINDOWS\system32\ati2evxx.exe, 6.14.0010.4110 (English), 11/11/2004 18:55:50, 425984 bytes
    Driver: C:\WINDOWS\system32\ati2evxx.dll, 6.14.0010.4110 (English), 11/11/2004 18:57:24, 94208 bytes
    Driver: C:\WINDOWS\system32\atipdlxx.dll, 6.14.0010.2493 (English), 11/11/2004 18:58:06, 131072 bytes
    Driver: C:\WINDOWS\system32\Oemdspif.dll, 6.14.0001.0011 (English), 11/11/2004 18:57:52, 102400 bytes
    Driver: C:\WINDOWS\system32\ati2edxx.dll, 6.14.0010.2495 (English), 11/11/2004 18:57:36, 30720 bytes
    Driver: C:\WINDOWS\system32\ATIDEMGR.dll, 1.00.1776.43074 (English), 11/11/2004 20:55:52, 200704 bytes
    Driver: C:\WINDOWS\system32\atifglpf.xml, 9/24/2004 15:31:36, 9054 bytes
    Driver: C:\WINDOWS\system32\atioglxx.dll, 6.14.0010.4773 (English), 11/11/2004 19:24:32, 6598656 bytes
    Driver: C:\WINDOWS\system32\atiiiexx.dll, 6.14.0010.4004 (English), 11/11/2004 21:25:00, 294912 bytes

     Name: ATI SMBus
    

    Device ID: PCI\VEN_1002&DEV_4353&SUBSYS_FF101179&REV_18\3&61AAA01&0&A0
    Driver: n/a

     Name: TOSHIBA Software Modem
    

    Device ID: PCI\VEN_1002&DEV_434D&SUBSYS_00011179&REV_01\3&61AAA01&0&A6
    Driver: n/a

     Name: PCI standard ISA bridge
    

    Device ID: PCI\VEN_1002&DEV_434C&SUBSYS_00000000&REV_00\3&61AAA01&0&A3
    Driver: C:\WINDOWS\system32\DRIVERS\isapnp.sys, 5.01.2600.5512 (English), 4/13/2008 13:36:41, 37248 bytes

     Name: ATI PCI IDE Bus Master Controller
    

    Device ID: PCI\VEN_1002&DEV_4349&SUBSYS_FF101179&REV_00\3&61AAA01&0&A1
    Driver: C:\WINDOWS\system32\DRIVERS\atiide.sys, 1.00.0000.0000 (English), 4/14/2004 15:52:22, 5632 bytes

     Name: Standard OpenHCD USB Host Controller
    

    Device ID: PCI\VEN_1002&DEV_4348&SUBSYS_FF101179&REV_01\3&61AAA01&0&99
    Driver: C:\WINDOWS\system32\drivers\usbohci.sys, 5.01.2600.5512 (English), 4/13/2008 13:45:35, 17152 bytes
    Driver: C:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.6437 (English), 8/8/2013 19:55:08, 144128 bytes
    Driver: C:\WINDOWS\system32\usbui.dll, 5.01.2600.5512 (English), 4/13/2008 19:12:08, 74240 bytes
    Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.5512 (English), 4/13/2008 13:45:37, 59520 bytes

     Name: Standard OpenHCD USB Host Controller
    

    Device ID: PCI\VEN_1002&DEV_4347&SUBSYS_FF101179&REV_01\3&61AAA01&0&98
    Driver: C:\WINDOWS\system32\drivers\usbohci.sys, 5.01.2600.5512 (English), 4/13/2008 13:45:35, 17152 bytes
    Driver: C:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.6437 (English), 8/8/2013 19:55:08, 144128 bytes
    Driver: C:\WINDOWS\system32\usbui.dll, 5.01.2600.5512 (English), 4/13/2008 19:12:08, 74240 bytes
    Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.5512 (English), 4/13/2008 13:45:37, 59520 bytes

     Name: Standard Enhanced PCI to USB Host Controller
    

    Device ID: PCI\VEN_1002&DEV_4345&SUBSYS_FF101179&REV_01\3&61AAA01&0&9A
    Driver: C:\WINDOWS\system32\drivers\usbehci.sys, 5.01.2600.5778 (English), 3/18/2009 06:02:23, 30336 bytes
    Driver: C:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.6437 (English), 8/8/2013 19:55:08, 144128 bytes
    Driver: C:\WINDOWS\system32\usbui.dll, 5.01.2600.5512 (English), 4/13/2008 19:12:08, 74240 bytes
    Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.5512 (English), 4/13/2008 13:45:37, 59520 bytes
    Driver: C:\WINDOWS\system32\hccoin.dll, 5.01.2600.5512 (English), 4/13/2008 19:11:54, 7168 bytes

     Name: PCI standard PCI-to-PCI bridge
    

    Device ID: PCI\VEN_1002&DEV_4342&SUBSYS_00000000&REV_00\3&61AAA01&0&A4
    Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 5.01.2600.5512 (English), 4/13/2008 13:36:44, 68224 bytes

     Name: Realtek AC97 Audio
    

    Device ID: PCI\VEN_1002&DEV_4341&SUBSYS_FF101179&REV_00\3&61AAA01&0&A5
    Driver: C:\WINDOWS\system32\ksuser.dll, 5.03.2600.5512 (English), 4/13/2008 19:11:56, 4096 bytes
    Driver: C:\WINDOWS\system32\ksproxy.ax, 5.03.2600.5512 (English), 4/13/2008 19:12:42, 129536 bytes
    Driver: C:\WINDOWS\system32\drivers\ks.sys, 5.03.2600.5512 (English), 4/13/2008 14:16:36, 141056 bytes
    Driver: C:\WINDOWS\system32\drivers\drmk.sys, 5.01.2600.5512 (English), 4/13/2008 13:45:14, 60160 bytes
    Driver: C:\WINDOWS\system32\drivers\portcls.sys, 5.01.2600.5512 (English), 4/13/2008 14:19:41, 146048 bytes
    Driver: C:\WINDOWS\system32\drivers\stream.sys, 5.03.2600.5512 (English), 4/13/2008 13:45:15, 49408 bytes
    Driver: C:\WINDOWS\system32\wdmaud.drv, 5.01.2600.5512 (English), 4/13/2008 19:12:45, 23552 bytes
    Driver: C:\WINDOWS\system32\drivers\ALCXWDM.SYS, 5.10.0000.5510 (English), 2/27/2004 01:50:38, 611820 bytes
    Driver: C:\WINDOWS\system32\drivers\ALCXSENS.SYS, 5.10.0000.3513 (English), 2/24/2004 12:08:52, 400384 bytes
    Driver: C:\WINDOWS\system\crlds3d.dll, 4.12.0001.2002 (English), 11/21/2002 16:07:10, 765952 bytes
    Driver: C:\WINDOWS\system32\a3d.dll, 4.12.0001.2009 (English), 8/19/2003 20:36:16, 65536 bytes
    Driver: C:\WINDOWS\system32\Audio3D.dll, 4.12.0001.2009 (English), 8/19/2003 20:36:16, 65536 bytes
    Driver: C:\WINDOWS\system32\RTLCPAPI.dll, 1.00.0000.0002 (English), 2/9/2004 16:18:18, 155648 bytes


    DirectX Components

    ddraw.dll: 5.03.2600.5512 English Final Retail 4/13/2008 19:11:51 279552 bytes
    ddrawex.dll: 5.03.2600.5512 English Final Retail 4/13/2008 19:11:51 27136 bytes
    dxapi.sys: 5.01.2600.0000 English Final Retail 8/4/2004 07:00:00 10496 bytes
    d3d8.dll: 5.03.2600.5512 English Final Retail 4/13/2008 19:11:51 1179648 bytes
    d3d8thk.dll: 5.03.2600.5512 English Final Retail 4/13/2008 19:11:51 8192 bytes
    d3d9.dll: 5.03.2600.5512 English Final Retail 4/13/2008 19:11:51 1689088 bytes
    d3d9d.dll: 9.18.0944.0000 English Final Debug 6/2/2010 07:23:21 3083608 bytes (problem)
    d3dref9.dll: 6.00.5300.0000 English Final Retail 6/2/2010 07:23:11 348504 bytes
    d3dim.dll: 5.01.2600.0000 English Final Retail 8/4/2004 07:00:00 436224 bytes
    d3dim700.dll: 5.03.2600.5512 English Final Retail 4/13/2008 19:11:51 824320 bytes
    d3dramp.dll: 5.01.2600.0000 English Final Retail 8/4/2004 07:00:00 590336 bytes
    d3drm.dll: 5.01.2600.0000 English Final Retail 8/4/2004 07:00:00 350208 bytes
    d3dxof.dll: 5.01.2600.0000 English Final Retail 8/4/2004 07:00:00 47616 bytes
    d3dpmesh.dll: 5.01.2600.0000 English Final Retail 8/4/2004 07:00:00 34816 bytes
    dplay.dll: 5.00.2134.0001 English Final Retail 8/4/2004 07:00:00 33040 bytes
    dplayx.dll: 5.03.2600.5512 English Final Retail 4/13/2008 19:11:52 229888 bytes
    dpmodemx.dll: 5.03.2600.5512 English Final Retail 4/13/2008 19:11:52 23552 bytes
    dpwsock.dll: 5.00.2134.0001 English Final Retail 8/4/2004 07:00:00 42768 bytes
    dpwsockx.dll: 5.03.2600.5512 English Final Retail 4/13/2008 19:11:52 57344 bytes
    dplaysvr.exe: 5.03.2600.5512 English Final Retail 4/13/2008 19:12:17 29696 bytes
    dpnsvr.exe: 5.03.2600.5512 English Final Retail 4/13/2008 19:12:17 17920 bytes
    dpnet.dll: 5.03.2600.6311 English Final Retail 11/1/2012 21:02:42 375296 bytes
    dpnlobby.dll: 5.03.2600.5512 English Final Retail 4/13/2008 19:09:20 3072 bytes
    dpnaddr.dll: 5.03.2600.5512 English Final Retail 4/13/2008 19:09:19 3072 bytes
    dpvoice.dll: 5.03.2600.5512 English Final Retail 4/13/2008 19:11:52 212480 bytes
    dpvsetup.exe: 5.03.2600.5512 English Final Retail 4/13/2008 19:12:18 83456 bytes
    dpvvox.dll: 5.03.2600.5512 English Final Retail 4/13/2008 19:11:52 116736 bytes
    dpvacm.dll: 5.03.2600.5512 English Final Retail 4/13/2008 19:11:52 21504 bytes
    dpnhpast.dll: 5.03.2600.5512 English Final Retail 4/13/2008 19:11:52 35328 bytes
    dpnhupnp.dll: 5.03.2600.5512 English Final Retail 4/13/2008 19:11:52 60928 bytes
    dpserial.dll: 5.00.2134.0001 English Final Retail 8/4/2004 07:00:00 53520 bytes
    dinput.dll: 5.03.2600.5512 English Final Retail 4/13/2008 19:11:52 158720 bytes
    dinput8.dll: 5.03.2600.5512 English Final Retail 4/13/2008 19:11:52 181760 bytes
    dinput8d.dll: 5.01.2600.1106 English Final Debug 6/2/2010 07:23:22 358744 bytes
    dimap.dll: 5.01.2600.0000 English Final Retail 8/4/2004 07:00:00 44032 bytes
    diactfrm.dll: 5.01.2600.0000 English Final Retail 8/4/2004 07:00:00 394240 bytes
    joy.cpl:

  • User Avatar Image
    TelltaleMike Telltale Staff

    In reply to bertapotamus

    ------------------ System Information ------------------ Time of this report: 6/20/2015, 06:38:09 Machine name: OWNER-62D88BE48 Operating System: link

    @bertapotamus After looking over your computer's DxDiag information, it appears that your computer does not meet the minimum system requirements to run the game successfully. Where we require a minimum of 512mb of dedicated memory, your computer is currently running at 64mb of dedicated memory. Your computer uses an integrated Intel graphics card, which we do not recommend using for our game, as they tend to run under minimum specs. I recommend either trying to update your current graphics card's drivers to the latest version, and see if you are able to play, or try playing the game on a computer above minimum system requirements if you have the ability to.

    You can also try changing the game's resolution and graphics settings to a lower setting, and then continue the episode, and see if your issue is resolved.

This discussion has been closed.