Telltale Autumn Sale

Sam & Max won't launch on Windows 8

Hi,

I have just upgraded to Windows 8 and installed Sam and Max season 1 episodes. For some reason they won't launch. Instead i get this message:

"This application is not compatible with the installed operating system or machine configuration.
Please upgrade to Windows 98SE, Windows 2000 or better. Certain virtual environments are not supported. See http://www.securom.com/message.asp?m=os&c=1000 for further information."

Is there a way to solve this problem?

Comments

  • DjNDBDjNDB Moderator
    edited February 2013
    Which S&M S1 version is this?
    TTG Download? Some CD (if so, where did you buy it)? ...?

    I have been running S&M S1 E1 successfully on Win8 in the past. The TTG Download version that is.
  • edited February 2013
    It's TTG version, downloaded from my purchases section in the website.
  • DjNDBDjNDB Moderator
    edited February 2013
    It says in the error message that Virtual PC is suspected of being used. Is that the case?

    Or did you install Hyper-V?
    I 've found reports that Securom doesn't like it. If so, you can try uninstalling it as described here.
  • edited February 2013
    I don't have Hyper-v installed.

    Also, I posted one mistake in the question. My windows is not upgraded, it's a new windows 8 on a new computer, 64 bit. Maybe it has anything to do with that?
  • DjNDBDjNDB Moderator
    edited February 2013
    shesek wrote: »
    I don't have Hyper-v installed.

    Also, I posted one mistake in the question. My windows is not upgraded, it's a new windows 8 on a new computer, 64 bit. Maybe it has anything to do with that?

    Hmm. Have you tried running the game in compatibility mode (for Win XP or 7) yet?
  • edited March 2013
    I have the exact same problem as the original poster. and decided to reopen this post as OP never revealed if it worked for him/her
    Hyper V is not enabled on my windows 8 64bit.
    I have tried running in compatibility mode for both win 7 and XP, but no change, same error message.

    this is the TTGdownload version.
    I tried re-downloading and re-installing, but nothing works..
  • DjNDBDjNDB Moderator
    edited March 2013
    I don't know any workaround yet, or any good idea what else to try.
    Have you tried contacting SecuROM support as described in the error message?
  • edited April 2013
    I'm having the same problem. Any chance of it being uploaded sans-securom? The game is on GOG so I assume this is already available.
  • edited May 2013
    I'm having this problem as well. Just purchased all seasons through the website, but I get the same message as the original poster. Running it in compatibility mode doesn't work either.

    Is there a solution for this now?
  • edited August 2013
    I have the same problem. Is there still no solution?
  • Same problem here... In Dutch:
    "Deze applicatie is niet compatibel met het geïnstalleerde besturingssysteem.
    Upgrade naar Windows 98SE, Windows 2000 of hoger.
    http://www.securom.com/message.asp?m=os&c=1000&l=nl"

    Of course I tried everything... :(

  • edited December 2014

    My solution was to remove Daemon Tools:

    https://www.telltalegames.com/support/discussion/comment/1768873/#Comment_1768873

    (Of course it's crazy that Telltale dictates us what software we are allowed to run).

This discussion has been closed.