User Avatar Image

Puzzle Agent 1 - Mac Graphics

posted by Toonfreak8 on - last edited - Viewed by 480 users
I just played a few puzzles from Puzzle Agent and on the Mac version, the graphics from the puzzles are not there, which makes solving them very difficult. Is there a way to fix this problem?
3 Comments - Linear Discussion: Classic Style
  • User Avatar Image
    DjNDB Moderator
    There were issues like that in some puzzle agent version.
    Please post a screen shot of the broken puzzles.

    Also please post your system information.

    System Information
    Open a terminal (e.g. by typing terminal into spotlight).
    Run the system profiler to copy selected system information to the clipboard, by copying the command line below into the terminal and pressing enter:

    system_profiler -detailLevel mini SPHardwareDataType SPSoftwareDataType SPDisplaysDataType SPAudioDataType | pbcopy

    pbcopy already copied the output to the clipboard for you, instead of showing it in the terminal. All you have to do now is reply to this thread, make sure the cursor is in the reply input area, and press (Command + V) to paste it.
  • I see that there have been several people with this problem, but no one with a fix. This occurs about 5 min into the game, which makes my purchase kind of a scam. If this is not fixed, how can I get a refund?

    Here is a screenshot:


    Here is my system information:

    Hardware Overview:

    Model Name: MacBook Pro
    Model Identifier: MacBookPro10,1
    Processor Name: Intel Core i7
    Processor Speed: 2.6 GHz
    Number of Processors: 1
    Total Number of Cores: 4
    L2 Cache (per Core): 256 KB
    L3 Cache: 6 MB
    Memory: 16 GB
    Boot ROM Version: MBP101.00EE.B02
    SMC Version (system): 2.3f32


    System Software Overview:

    System Version: Mac OS X 10.7.5 (11G63)
    Kernel Version: Darwin 11.4.2
    64-bit Kernel and Extensions: Yes
    Time since boot: 36 days 15:49


    NVIDIA GeForce GT 650M:

    Chipset Model: NVIDIA GeForce GT 650M
    Type: GPU
    Bus: PCIe
    PCIe Lane Width: x8
    VRAM (Total): 1024 MB
    Vendor: NVIDIA (0x10de)
    Device ID: 0x0fd5
    Revision ID: 0x00a2
    ROM Revision: 3688
    gMux Version: 3.2.19 [3.2.8]

    Intel HD Graphics 4000:

    Chipset Model: Intel HD Graphics 4000
    Type: GPU
    Bus: Built-In
    VRAM (Total): 512 MB
    Vendor: Intel (0x8086)
    Device ID: 0x0166
    Revision ID: 0x0009
    gMux Version: 3.2.19 [3.2.8]
    Color LCD:
    Display Type: LCD
    Resolution: 2880 X 1800
    Retina: Yes
    Pixel Depth: 32-Bit Color (ARGB8888)
    Main Display: Yes
    Mirror: Off
    Online: Yes
    Built-In: Yes
    Connection Type: DisplayPort

    Audio (Built In):

    Intel High Definition Audio:

    Audio ID: 40


    Connection: Combination Output


    Connection: Internal

    Internal Microphone:

    Connection: Internal

    S/PDIF Optical Digital Audio Output:

    Connection: Combination Output

    External Microphone / iPhone Headset:

    Connection: Combination Output

    HDMI / DisplayPort Output:

    Connection: Display
  • User Avatar Image
    DjNDB Moderator
    Sutileza;771794 said:


    NVIDIA GeForce GT 650M:

    Intel HD Graphics 4000:

    I notice that you have two graphics chips.
    Which one do you use while playing the game?
    Does it also happen if you use the other one?
This discussion has been closed.