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Poker Night 2 locks up computer on startup

posted by GuruGuru214 on - last edited - Viewed by 1.8K users
As soon as I hit the button to launch Poker Night 2 in Steam, my screen goes completely black and my computer becomes completely unresponsive, including toggling Num Lock, and I have to force restart it. Any help would be greatly appreciated.
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  • I bumped it to fullscreen with no problems, other than a bit of slowing. I bumped the rendering to high and it got quite a bit slower but stayed stable. I bumped it back to low and exited, and I was able to launch the game in fullscreen without a problem. The only setting I didn't try bumping up was anti-aliasing.
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    DjNDB Moderator
    GuruGuru214;790739 said:
    The only setting I didn't try bumping up was anti-aliasing.
    It would be interesting to see if that makes it crash again. Then we would know what caused the problem.
    You can always replace the prefs.prop afterwards.
  • I'm going to be heading to bed pretty quickly here, so I'll give it a try when I'm ready to shut down anyway. If it causes a crash, I'll post an update from my phone.
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    DjNDB Moderator
    Awesome. Thanks :)
  • Tested it and then couldn't get the forums to load, so I went to bed.

    Well, I was able to crank the settings all the way up, exit, and get back into the game.

    image

    So just for kicks, I put the old prefs.prop file in, just to make sure I hadn't changed anything else. As expected, the computer crashed again. I don't know if anybody will be able to figure anything out from it, but I've attached the problem prefs.prop. It should be the original file installed by the game, but it's given me an awful lot of trouble for some reason.
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    DjNDB Moderator
    That's very weird.
    I tested your prefs.prop on my system, and the game started normally.
    I don't know what's happening there, but at least i have learned that some crashes can be fixed this way.
  • The only thing I can figure that even might make sense is if maybe the audio settings are different. That'd still be weird, but it's the only idea I have for why my file might be at all different from the one where I cranked my settings up.

    In any case, a solution I don't exactly understand beats no solution any day.
  • DjNDB;790729 said:
    That's a very unusual crash. Normally the game wouldn't crash the entire computer in case of an error.
    Does the computer run stable with other games or applications?


    I attached a zipped prefs.prop with low graphics settings. You can try if putting that into
    %USERPROFILE%\Documents\Telltale Games\Poker Night 2
    helps.

    You can also try running the games .exe as admin or in different compatibility modes.
    Thanks DjNDB! I was lurking and found that the prefs fix worked for me too!
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    DjNDB Moderator
    Colossus02;790868 said:
    Thanks DjNDB! I was lurking and found that the prefs fix worked for me too!
    That's great. Would you share your dxdiag info, so we can try to figure out why it didn't work?

    Windows XP: Go to your start menu and click on run. Type in "dxdiag" and hit enter
    Windows Vista / 7: Press the windows key on your keyboard or click on the start menu. Type in "dxdiag" and hit enter.
    Windows 8: At the start screen, type in "dxdiag" and hit enter

    Now click on the button that says "save all information".
    It will prompt you to save a file. Save it where you can find it.

    Open the file and press Ctrl+A followed by Ctrl+C to copy the contents, and paste them in a reply by pressing CTRL-V.
    Sometimes the Forums spam filter catches long posts like this. Don't worry, we can still see them and make them visible.
  • Colossus02;790868 said:
    Thanks DjNDB! I was lurking and found that the prefs fix worked for me too!
    thks, i was so desperate that game didnt launch :mad:
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