Borderlands 2 content not downloading

I recently got all the bounty in Poker Night 2 and tried downloading all the borderlands 2 content. I didn't get a prompt telling me if I want to download the borderlands 2 content, so I played my copy of borderlands 2 and was prompted an update, I thought the update was to include the poker night 2 content, but it turned out to be a download compatibility pack.

I then checked poker night 2 for updates and there weren't any.

I've tried downloading the borderlands skins and packs multiple times and I still didn't get them. I have all bounty, all avatar awards, achievements confirming I won the bounty and I STILL DON'T GET IT.

It's on the Xbox platform, by the way.

Comments

  • edited May 2013
    I'm running into this issue on PC with the Gaige head. Axton and Maya's are there, but Gaige's isn't.
  • edited May 2013
    SinValor wrote: »
    I recently got all the bounty in Poker Night 2 and tried downloading all the borderlands 2 content. I didn't get a prompt telling me if I want to download the borderlands 2 content, so I played my copy of borderlands 2 and was prompted an update, I thought the update was to include the poker night 2 content, but it turned out to be a download compatibility pack.

    I then checked poker night 2 for updates and there weren't any.

    I've tried downloading the borderlands skins and packs multiple times and I still didn't get them. I have all bounty, all avatar awards, achievements confirming I won the bounty and I STILL DON'T GET IT.

    It's on the Xbox platform, by the way.

    Do you have an account for Gearbox's SHiFT program? That is needed for the Poker Night 2 items to show up in game. If not just go to this website: https://shift.gearboxsoftware.com/home and register and link your 360 gamertag to it there. (Note: for the EULA page you have to scroll all the way to the bottom of the EULA text to get the checkbox to be clickable.)
  • edited May 2013
    I have a SHIFT account, before Poker Night 2 was released, got all the bounty and I checked the SHIFT menu in Borderlands 2 and it still doesn't show up.

    Are you given a code to get the skins?
  • edited May 2013
    Not as far as I have heard. Only thing I can say then is double check you have your 360 gamertag associated with the shift account and talk with Telltale, Gearbox, and/or Microsoft support.
  • edited May 2013
    three threads on the on the same page, fix it!
  • edited May 2013
    I think that this is absolutely ridiculous. This game has been released how long ago and they still haven't fixed the Borderland's skin issues? I'm having the same problem with my Evil Ash skin and I STILL haven't seen or heard anything on whether or not Telltale is going to fix this. If they think it's ok to ignore things like this then I don't think I'll be giving this company anymore of my business.
  • edited May 2013
    Please Telltale, all we are looking for is a response that you are aware of the issue and that you are looking into it.
  • puzzleboxpuzzlebox Telltale Alumni
    edited May 2013
    Please see this post for info on how to get the Borderlands 2 unlocks, and please contact Gearbox Support at support@gearboxsoftware.com for further assistance.
  • Well this is not just a are you doing this correctly procedure... Hundreds of thousands of customers/gamers
    Are experiencing this bug... I unlocked guy with the gun today, and to no avail it simply will NOT unlock in
    Borderlands 2.
    Yes i have downloaded via bounties menu
    Yes i have the trophy and XMB theme
    Yes i tryed re downloading several diff times
    Yes i redownloaded started new tourny and won
    No the axton head doesnt show in my shift or quick change station
    Yes my shift acct is linked with PN2

  • And another free bump from another disgruntled customer.
    Tried everything but they won't unlock. Adding a warning that unlocking rewards while in offline not steam offline, just not signed in to friends on Steam causes this issue ( if this is what caused it in the first place).
    I can honestly say I tried everything I could think of. Restarting Steam, reinstalling both games, deleting PN2 save files and unlocking the rewards again, even browsed the Borderlands 2 folders and found one in DLCs for Poker Night 2 that it redownloaded after verifying integrity through Steam.
    Here's me saying thanks but not expecting any fix as there's no definitive answer anywhere as far as I can see.

  • My Borderlands 2 items are not being unlocked/downloaded, either. Axton's head unlocked when I first bought Poker Night 2, but since then I haven't been able to unlock anything else.

  • edited December 2013

    Not getting the borderlands 2 items, looks like nobody wants to fix it but they are still selling the game :(

    *Updated - contacted Gearbox support instead and got the items inserted by their support almost immediately after providing the screenshot of the bounties and Shift email. A+ support over there!

  • TelltaleMikeTelltaleMike ModeratorTelltale Staff

    If you are still not receiving your unlock in your shift account, please send an email to support@gearboxsoftware.com Please provide them a screenshot of the bounties page within Poker Night 2 proving your unlock of the items, and they will be able to resolve this issue.

    Spacezombie posted: »

    My Borderlands 2 items are not being unlocked/downloaded, either. Axton's head unlocked when I first bought Poker Night 2, but since then I haven't been able to unlock anything else.

  • How do you take a screen shot on PS3? I only have ever done it when gaming on my laptop. Anyone know?

    If you are still not receiving your unlock in your shift account, please send an email to support@gearboxsoftware.com Please provid

  • TelltaleMikeTelltaleMike ModeratorTelltale Staff

    Most games allow you to press the PS button + Start Button simultaneously to take a screenshot, but I don't believe this game has that shortcut enabled. The easiest way would be for you to take a picture with either a digital camera, or camera phone, and upload the picture to your computer, then attach it to an email to Support@gearboxsoftware.com. I apologize for any inconvenience this causes.

    KoTToS posted: »

    How do you take a screen shot on PS3? I only have ever done it when gaming on my laptop. Anyone know?

  • Its not working on PlayStation 3 either.

  • TelltaleMikeTelltaleMike ModeratorTelltale Staff

    Please follow the steps I've noted above to receive your Borderlands 2 items.

    MattLove posted: »

    Its not working on PlayStation 3 either.

  • Just want to make you aware, I followed the steps above, and I counted, 103 times for Zero's costume (the GLADOS one). It has not ever shown up in the shift code section (I've had one since BL2 was released), nor anywhere else.

  • TelltaleMikeTelltaleMike ModeratorTelltale Staff

    I apologize for any difficulties this has caused you. Please contact support@gearboxsoftware.com for further assistance regarding your issue.

    Just want to make you aware, I followed the steps above, and I counted, 103 times for Zero's costume (the GLADOS one). It has not ever shown up in the shift code section (I've had one since BL2 was released), nor anywhere else.

  • Contacted Gearbox twice, and Microsoft, was told by both it was a problem with this particular game not actually processing the download. Gearbox said they would do it if I sent a screenshot, but I can't screenshot and xbox 360 that I know of, and a picture of it from my phone doesn't work...

    Maybe if you patched the game to fix it.

    I apologize for any difficulties this has caused you. Please contact support@gearboxsoftware.com for further assistance regarding your issue.

This discussion has been closed.