Activated under wrong account, now what?

I purchased The Walking Dead Game under a new telltale account because I just got a new email and did not want to try to recover the password and information for my old account. So I buy the game and download it no problem, then when the screen comes up to activate it, my email was already in the box so I just typed in my password. Unfortunately, the email in the box was my old email for my old account and I actually used the same password for both accounts (figures). So now it shows a message to go back to the website and buy the game for the old account when I just want to activate it under my new account. However, the activation screen does not come back, even when I exit the game and restart my computer. Does this mean I must uninstall then redownload the whole game from my computer or is there another way to access the original activation screen so that I may enter the new account's information?


  • DjNDBDjNDB Moderator
    edited July 2013
    Is this PC or Mac?
  • edited July 2013
    It is a PC.
  • DjNDBDjNDB Moderator
    edited July 2013
    You can delete the Login data from the registry.

    First, open a command window.
    Windows XP: Go to your start menu and click on run. Type in "cmd" and press enter
    Windows Vista / 7: Press the Windows key. Type in "cmd" and press enter
    Windows 8: At the start screen, type in "cmd" and press enter

    Then copy the command line below and paste it into the command window, press enter, and confirm the question:
    REG DELETE "HKEY_CURRENT_USER\Software\Telltale Games\Launcher"
  • edited July 2013
    Totally worked, Thanks!!!!!!
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