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400 Days Black Screen (Mac)

posted by jacksondavis316 on - last edited - Viewed by 3.3K users
When i try to play 400 days i can click play but then the game black screens and all that is on screen is the mouse arrow i tried to leave it to load but it is frozen. i tried creating a new game it didnt work, Please Help
26 Comments - Linear Discussion: Classic Style
  • Can I get some help like jacksondavis316 got? I downloaded walking dead and 400 days from steam. The game plays fine but when I try to play 400 it turns into a black screen.
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    DjNDB Moderator
    joyhands;817613 said:
    Can I get some help like jacksondavis316 got? I downloaded walking dead and 400 days from steam. The game plays fine but when I try to play 400 it turns into a black screen.
    Sure.

    Please follow the instructions to run the Support Tool and attach the resulting "support_data_pc.zip" or "support_data_mac.zip" to your next reply in this thread.
  • Thanks a lot! Here's the code I got.

    support_data_mac.zip
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    DjNDB Moderator
    joyhands;820492 said:
    Thanks a lot! Here's the code I got.
    You still have Episodes of a non steam version in the savegame folder, which are not up to date.

    I suggest you remove the "SyncFs" folder from
    /Users/tiffanyhands/Library/Application Support/Telltale Games/TheWalkingDead/
    And try if it works.
  • My computer isn't showing a Telltale Games folder in my Application Support. I have a Telltale Games folder in my Documents but it shows as being empty. Anyway else I can find it?
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    DjNDB Moderator
    You can navigate to the savegame folder by starting Finder, and selecting "Go/Go to Folder..." from the menu or pressing CMD-SHIFT-G, and pasting the path below into it.
    ~/Library/Application Support/Telltale Games/TheWalkingDead/
  • That fixed it! Thanks so much :D
  • In reply to DjNDB

    Please follow [URL="http://www.telltalegames.com/forums/showthread.php?t=44150"]the instructions to run the Support Tool[/URL] and attach the resulting "support_data_mac.zip" to your next reply in… link

    https://www.dropbox.com/s/fwisg1x5pqzemk6/TWD_support_data_pc.zip
    Please help, i can't play DLC 400 days, i get black screen. Thx.

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    DjNDB Moderator

    In reply to Wakirin

    https://www.dropbox.com/s/fwisg1x5pqzemk6/TWD_support_data_pc.zip Please help, i can't play DLC 400 days, i get black screen. Thx. link

    @Wakirin

    400 days is not installed. Also there are files that don't belong there in both the season 1 and season 2 install folders.
    Please completely uninstall and reinstall TWD season 1 and season 2 and run the support tool again. Don't install any third party mods.

  • Now it's working, thanks for help!

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