Jurassic Park won't open

edited September 2013 in Game Support

I just bought Jurassic Park (Mac version) for my son. It downloaded OK but when we try to open it it says 'the application Telltale games quit unexpectedly'. Please help!

Comments

  • Still waiting for help with Jurassic Park. Would someone from Telltale games please provide support or give me a refund for my $29.99.

  • DjNDBDjNDB Moderator

    I can take a look.

    Please post your system information.

    Open a terminal (e.g. by typing terminal into spotlight).
    Run the system profiler to copy selected system information to the clipboard, by copying the command line below into the terminal and pressing enter:

    system_profiler -detailLevel mini SPHardwareDataType SPSoftwareDataType SPDisplaysDataType SPAudioDataType | pbcopy

    pbcopy already copied the output to the clipboard for you, instead of showing it in the terminal. All you have to do now is reply to this thread, make sure the cursor is in the reply input area, and press (Command + V) to paste it.

  • Hardware:

    Hardware Overview:
    
      Model Name: iMac
      Model Identifier: iMac8,1
      Processor Name: Intel Core 2 Duo
      Processor Speed: 3.06 GHz
      Number Of Processors: 1
      Total Number Of Cores: 2
      L2 Cache: 6 MB
      Memory: 2 GB
      Bus Speed: 1.07 GHz
      Boot ROM Version: IM81.00C1.B00
      SMC Version (system): 1.30f1
    

    Software:

    System Software Overview:
    
      System Version: Mac OS X 10.5.8 (9L31a)
      Kernel Version: Darwin 9.8.0
      Time since boot: 3 days 19 minutes
    

    Graphics/Displays:

    NVIDIA GeForce 8800 GS:
    
      Chipset Model: NVIDIA GeForce 8800 GS
      Type: Display
      Bus: PCIe
      PCIe Lane Width: x16
      VRAM (Total): 512 MB
      Vendor: NVIDIA (0x10de)
      Device ID: 0x0609
      Revision ID: 0x00a2
      ROM Revision: 3234
      Displays:
        iMac:
          Resolution: 1920 x 1200
          Depth: 32-Bit Color
          Core Image: Hardware Accelerated
          Main Display: Yes
          Mirror: Off
          Online: Yes
          Quartz Extreme: Supported
          Built-In: Yes
        Display Connector:
          Status: No Display Connected
    

    Audio (Built In):

    Intel High Definition Audio:
    
      Device ID: 0x106B00A0
      Audio ID: 62
      Available Devices:
          Speaker:
              Connection: Internal
          Headphone:
              Connection: Combo
          Internal Microphone:
              Connection: Internal
          Line In:
              Connection: Combo
          S/P-DIF Out:
              Connection: Combo
          S/P-DIF In:
              Connection: Combo
    
  • DjNDBDjNDB Moderator
    edited October 2013

    System Version: Mac OS X 10.5.8
    Memory: 2 GB

    According to the System Requirements Jurassic Park requires at least

    OS: Mac OS: Snow Leopard (10.6.X)
    Memory: 4 GB RAM

    Updating to at least OS X 10.6 might help already.
    I don't know if it really needs all the recommended memory to run at all though. It might work with less as well.

  • OK I'll try that.
    Where are the system requirements listed? I could not find anything about them before we paid for this game.

This discussion has been closed.