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Walking Dead.exe has stopped working

posted by willg721 on - Viewed by 19.1K users

I just downloaded and installed the game and I couldn't even get to the first screen.
Alt text
Here is my DXDiag file
https://db.tt/geKI2PqP

I understand Steam keys are not given out, but if this issue is not fixed I'd recommend handing out keys. It's a big inconveincence not having overlay and being able to talk to people... Not like I can considering the game doesn't even launch for me.

57 Comments
  • I have the same problem as well. It loads with a minimized black screen and then pops you back to windows desktop with this error that the game has stopped working. Running on Windows 8 and doubted it be the issue of DirectX as had selected it for the setup as well.

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      DjNDB Moderator

      Please follow the instructions to run the TWD Support Tool and post the download link to the resulting "TWD_support_data_pc.zip" or "TWD_support_data_mac.zip" to your next reply in this thread.

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          TelltaleMike Telltale Staff

          @RjShadow After looking over your Support Tool information, it seems that your computer is running below the minimum system requirements to run the game successfully. Where we require a minimum of 512mb of dedicated memory, your computer is currently running at 128mb of dedicated memory. Your computer uses an integrated Intel graphics card, which we do not recommend using for our game, as they tend to run under minimum specs. I recommend either trying to update your current graphics card's drivers to the latest version, and see if you are able to play, or try playing the game on a computer above minimum system requirements if you have the ability to. My apologies for any difficulties this may cause you.

  • any solution, I am having the same problem. Windows 8 also.

  • ok seems like the problem is same as in ALL telltale games (sort it out telltale!!)

    need to disconnect xbox 360 controller and to load game

    also follow the solution here if you want to use 360 controller -> http://steamcommunity.com/app/207610/discussions/0/846960628290929677/

    this worked for me in season 1, just about to test for season 2.

    edit: ok, this works. now to find solution on how to find season 1 saves... man, i'm getting put off buying anything from telltale games in future, this is SO un-user friendly...

  • Unplugged the controller and it didn't work.. I should of just waited the extra day and pre-ordered on Steam...

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      DjNDB Moderator

      Problem signature:
      P1: WalkingDead2.exe
      P2: 2013.12.16.27013
      P3: 52af9832
      P4: DINPUT8.dll

      It's definitely controller related. Maybe some other input device causes it too.
      That bug is fixed in Windows 8.1, available for free in the Windows 8 Store.
      If you don't want to upgrade yet, you can try an unofficial workaround. In short, by downloading and extracting this zip file, and copying the dinput8.dll next to the games .exe, you should be able to use the controller normally. Make sure you delete that dinput8.dll after updating to Windows 8.1, to avoid possible problems in the future.

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      DjNDB Moderator

      You seem to have copied season 1 files into the season 2 savegame folder.

      Please delete the entire TWD season 2 savegame folder
      %USERPROFILE%\Documents\Telltale Games\The Walking Dead Season Two
      And try starting it again.

      If it still crashes, please also check if the game crash creates an entry in the
      event viewer in the "Windows Logs/Application" section.
      If so, right click the entry, select "copy the details as text", and paste it in a new reply.

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      DjNDB Moderator

      Problem signature:
      P1: WalkingDead2.exe
      P2: 2013.12.16.27013
      P3: 52af9832
      P4: WalkingDead2.exe
      P5: 2013.12.16.27013
      P6: 52af9832
      P7: c0000005
      P8: 0012f7d2

      Does it work if you disconnect from the internet by disabling all network adapters?

      It could also be an issue with some characters, so please create a new Windows user account with only characters from a-z and try if it works there.

      • Thank you! Disconnect works, but now when try to login it says to go buy the game?

      • Ok now everything is fine and working :). Thank you for your help.

      • the walking dead S2 has stop working
        Log Name: Application
        Source: Application Error
        Date: 12/16/2014 8:06:13 PM
        Event ID: 1000
        Task Category: (100)
        Level: Error
        Keywords: Classic
        User: N/A
        Computer: Kashif_109
        Description:
        Faulting application name: TheWalkingDead2.exe, version: 2013.12.16.27013, time stamp: 0x52af9832
        Faulting module name: TheWalkingDead2.exe, version: 2013.12.16.27013, time stamp: 0x52af9832
        Exception code: 0xc0000005
        Fault offset: 0x000058dc
        Faulting process id: 0x167c
        Faulting application start time: 0x01d01941d3a2d6a6
        Faulting application path: D:\GAMEZZZzzz!!!\The WAlking Dead S2\The Walking Dead 2\TheWalkingDead2.exe
        Faulting module path: D:\GAMEZZZzzz!!!\The WAlking Dead S2\The Walking Dead 2\TheWalkingDead2.exe
        Report Id: 12d09893-8535-11e4-879d-00219b2bc0e8
        Event Xml:



        1000
        2
        100
        0x80000000000000

        12201
        Application
        Kashif_109



        TheWalkingDead2.exe
        2013.12.16.27013
        52af9832
        TheWalkingDead2.exe
        2013.12.16.27013
        52af9832
        c0000005
        000058dc
        167c
        01d01941d3a2d6a6
        D:\GAMEZZZzzz!!!\The WAlking Dead S2\The Walking Dead 2\TheWalkingDead2.exe
        D:\GAMEZZZzzz!!!\The WAlking Dead S2\The Walking Dead 2\TheWalkingDead2.exe
        12d09893-8535-11e4-879d-00219b2bc0e8

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          TelltaleMike Telltale Staff

          Please try reinstalling the game to the default file path. Your file directory for the game should look like this:

          C:\Users\YOURNAME\Documents\Telltale Games\The Walking Dead Season Two\

          Then restart the game, and you should be able to play without it crashing.

  • Same issue just bought the game a few days ago on the steam holiday sale running windows 7 and heres the download link http://www.sendspace.com/file/mdef49

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      DjNDB Moderator

      Problem signature:
      P1: WalkingDead101.exe
      P7: c0000374
      P8: 000ce753

      That exception code shows up when steam is running in compatibility mode.

      Please check the properties of the Steam.exe, and the games .exe files, and disable any compatibility mode and "run as admin" settings.
      Sometimes compatibility mode is checked, but is grayed out. Then you have to click on "Change settings for all users" at the bottom to disable the checkbox.
      Afterwards try if the game works.

      If the method mentioned above didn't work, you can try disabling it in the registry. Then restart the computer and try running the game again.

  • Yeah i'm having the same problems, tried to change compatibility mode and run as admin, evidently nothing help D: Literally distraught that it doesn't work, ho hum, HELP: http://www.sendspace.com/file/3ru9tg

    • ...And if it helps, in event viewer, the general description read: Faulting application name: WalkingDead101.exe, version: 2013.4.4.20609, time stamp:
      0x515df55b
      Faulting module name: WalkingDead101.exe, version: 2013.4.4.20609, time stamp: 0x515df55b
      Exception code: 0xc0000005
      Fault offset: 0x0017a4c0
      Faulting process id: 0x1198
      Faulting application start time: 0x01cf17afffba2a0b
      Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\The Walking Dead\WalkingDead101.exe
      Faulting module path: C:\Program Files (x86)\Steam\steamapps\common\The Walking Dead\WalkingDead101.exe
      Report Id: 4b785a70-83a3-11e3-9175-782bcb9bd69e

      • User Avatar Image
        TelltaleMike Telltale Staff

        If you haven't yet, please try the registry fix.

        Please open a command window (Below are instructions on how to open a command window).

        Windows XP: Go to your start menu and click on run. Type in "cmd" and press enter

        Windows Vista / 7: Press the Windows key. Type in "cmd" and press enter

        Windows 8: At the start screen, type in "cmd" and press enter

        Then copy the command line below and paste it into the command window, press enter, and confirm the question (to confirm the question, type “y” and press enter):

        REG DELETE "HKEY_CURRENT_USER\Software\Telltale Games\Launcher”

        (Please make sure when you copy the above text that you do not copy a space before or after the text, as that will produce an error message)

        Please then try launching The Walking Dead again.

  • Hello. I got the same problem like the other. I buyied that game 2 days ago and was so happy to run it. Then a window poped out and said The Walking Dead has stopped working
    http://www.sendspace.com/file/lvhkgw

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      TelltaleMike Telltale Staff

      After looking over your Support Tool data, it seems that your graphics card does not meet the minimum system requirements to run the game. Where we require at least 512mb to run the game, it seems your graphics card only has 64mb. I apologize for any inconvenience this causes. I recommend either upgrading your graphics card, or playing the game on a supported system.

This discussion has been closed.