MattP

About

Username
MattP
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415
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Member, Moderator, Former Telltale Staff

Comments

  • Can you please specify from which store you acquired the game? We have not localized either Season One or Season Two in Russian, so it would be impossible for the game to output Russian subtitles on an official release. Also, in the case of Season…
  • Hi BaldMonk, While you can't delete individual episodes from inside the game app at this time, you can delete data from the Settings menu without rooting your device. To do this, start at your Home screen and select device Settings, then Apps, t…
  • For clarification, is Lee's arm being cut off the only choice that did not carry over from Season 1?
  • You will need to follow the purchase path to complete your purchase again. If you are logged into an account that already owns the game and you confirm your purchase, you will see a confirmation message stating you already own the game. If you are…
  • Hi Switchblade, I've looked at your linka nd see that a Telltale representative has been working with you to resolve that issue. In regards to this thread, TelltaleMike was responding to Harpot, who asked a question about his PC version of the game…
  • If you purchased the game from our webstore, please email support@telltalegames to inquire about a refund. Unfortunately we cannot provide any refunds for purchases made through Xbox, or any other retailer. You will need to contact Microsoft Suppo…
  • To restore episodes purchased with the original multi-pack, you can select the 'Restore' option from the in-game Episodes menu. If this restore option does not work for you, please see this thread for a workaround.
  • If anyone is still having trouble logging in, please contact customer support at support@telltalegames.com for further assistance.
  • The multi-pack that includes 400 Days is the only pack available on iOS at this time for Season 1.
  • If you played Season 1 with a controller on Windows 8, you manually put a dinput8.DLL into your game data folder. Windows 8 would not launch Season 1 with a controller plugged in otherwise. If this solution worked for you on Season 1, you can try …
    in ... Comment by MattP December 2013
  • This was an issue with Windows 8 that Microsoft corrected in Windows 8.1.
    in ... Comment by MattP December 2013
  • Is there anything we can assist you with?
    in ... Comment by MattP December 2013
  • Unfortunately the PS3 Season Pass is not yet available. Please see this thread for more information.
  • This is not where your saves should be on Steam. They should always be in the Documents folder and never in the install directory. If you moved your saves to this folder, please move them to the proper save directory or they will not be read by Se…
  • All login issues should be resolved at this point, but if anyone is still experiencing an inability to login to the game, please contact our Support Team at support@telltalegames.com. Please include the exact error message you are encountering, the…
  • I apologize for the delayed response. Just after we launched about a hour ago we discovered a server issue that prevented a small number of users from logging in. We have recently resolved this issue, so please try logging in again.
  • The issue you are having is not related to the one being discussed in this thread. If you are unable to complete your purchase, this implies an issue with your iTunes account or your payment method. Please make sure you have not enabled restrictio…
  • According to our records this account does not own any games. Are you playing the game on another platform?
  • I just wanted to add an update that we have released a new update (available through the App store) that will resolve this issue for most users. If you are still encountering this issue, please shut down your game application, open the App Store ap…
  • We have resolved the server issue that was preventing some users from acquiring necessary patches. Please ensure you have a strong internet connection, have disabled any firewalls or anti-virus programs that may be blocking access to our servers, a…
  • Can you please provide us with a little more information on the issue you are experiencing? What device are you playing the game on? Are you having trouble with the game application or gameplay itself? Does it crash when you try to launch the gam…
  • We are aware of this issue and apologize for the inconvenience. Please fully shut down and restart your app to bypass this issue. While we investigate a potential solution, please avoid entering the Book of Fables while on the Pause menu.
  • Please try closing your other applications that are running in the background to free up necessary system resources.
  • If you have changed your password to only use letters and numbers, please follow the instructions posted by DjNDB in the first reply to this thread to clear out your registry Launcher folder. The next time you launch the game you should be prompted…
  • The multi-pack was not immediately available after the app was first released, but we have since remedied this and the multi-pack should be available for purchase. Please be aware that Episodes 2-5 are not yet available, so buying the multi-pack wi…