TelltaleMike
Hey I'm TelltaleMike! I used to be part of the Support Staff here at Telltale Games, and have since accomplished a big goal of mine, and have joined the character art team! Wooo!
JUST TO NOTE: The Support Forums have been archived, and we are now using our shiny new Support Center!
Please look there for any issues you may be experiencing at this time. If you do not see the answer to your issue, you can either Submit a Request using the form in the Support Center, or by sending an email to our Support Staff directly at support@telltalegames.com, and they will be able to get you back to playing your game as soon as possible!
About
- Username
- TelltaleMike
- Joined
- Visits
- 962
- Last Active
- Roles
- Member, Former Telltale Staff
- Total Likes
- 1,427
Comments
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In order for us to assist you further, we would need more information about the current system you are using to play the game. Please read this Sticky on how to run our Support Tool, and follow the steps to run the tool. After you have run it, pleas…
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@beetlebailey Are you playing the digital download version of the game, or the disc version of the game? Also, if you are currently unable to rewind to a new save slot, are you able to start a new game on a new save slot? Or is that save slot comple…
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Apologies for the mistype, the correct email address is support@telltalegames.com. You should receive an auto-reply email after sending your support request, and they will be able to assist you further with your issue. After taking a quick look a…
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My apologies, could you please clarify if you currently have any third-party key-mapping programs installed and running on your computer, or any other programs open and running in the background that might be affecting the input on your computer at…
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The prefs.prop file updates when you start the game, so if you started it last on 8/4, but the last time you saved was 7/25, this would make sense. Unfortunately it appears that you have tried all of my potential solutions to resolve your particular…
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In order for us to assist you further, we would need more information about the current system you are using to play the game. Please read the Sticky below on how to run our Support Tool, and follow the steps to run the tool. After you have run it, …
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That 'TheWalkingDead' folder should also contain a prefs.prop file associated with those save files that has a timestamp that matches the most recent save file created. (ex: If your most recent save file in the folder is 'save_40.save' and that save…
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My apologies, I meant the 'TheWalkingDead' folder inside ~Library/Application Support/Telltale Games/. If you have a backup of your machine and you do not have a 'Telltale Games' folder inside Application Support, can you please clarify when the …
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I apologize for the inconvenience, please read this Sticky on how to run our Support Tool, and follow the steps to run the tool. After you have run it, please follow the steps in the following link on how to upload it to a file hosting website. Then…
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I apologize for the inconvenience. I have not heard of this particular issue occurring before where a save file directory is not being created after starting the game. After looking over your Support Tool information, both Steam and the game look to…
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Currently the way to see more notifications in your Feed is to click the 'Load More' button at the bottom of the page. While it only loads 10 or so at a time right now, we are looking into improving the Profile page functionality so that you can hav…
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Are you using a Wired Microsoft Xbox 360 Controller, or a different controller? Please note that only the wired 360 controller is an officially supported input device for the game. If you are using a different controller, there may be a third-party …
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Thank you for the information. I will make sure to provide the team with it as they look further into the issue. I do not have any updates at this time, but I will make sure to reply here when I do!
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To this day I have not beaten the hoverboard level. I've gotten close a few times, though!
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My apologies, at this time the only way to stop the storage device error is to delete your save data. Below are a couple different ways to do this: 1) Delete the save data in save slots 2 & 3 from within The Walking Dead. (You may wish to ba…
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The v1.06 update is now live! Please start the game while connected to the internet and logged into your PSN Profile, and you should receive the alert to update your game to the latest version. After you have updated the game, it will restart to ins…
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Microsoft now owns Rare, but being a Sony console owner I am saddened I can't grab this bundle.
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I personally recommend Perfect Dark, Jet Force Gemini, and of course.... Battletoads. (R.C. Pro-Am 1 and 2 were really cool arcade style racers if you're interested at all in fun retro racing games)
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Can you please clarify if you have recently started the game while connected to the internet to ensure the game is updated to the latest version? Also, are you using the same Xbox profile that your original save games are from? Have you tried backin…
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I apologize for the inconvenience. After looking over your Support Tool information, it appears that your computer is currently using the integrated Intel HD graphics card instead of your more powerful Nvidia card. I recommend make sure that the Nvi…
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Due to the nature of the issue affecting save files, we wanted to take extra care to ensure that the resolution allowed players to continue using their saves, and keep from having to delete them in order to play. Unfortunately I do not have informat…
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Thank you for providing the extra information. Your choices look to be properly recorded in our database, so I would recommend try starting the game again while connected to the internet, and your choices should then update to show correctly in-game…
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@moushira Could you please provide your Xbox Gamertag? We are currently looking into the root cause of the availability issue, and it could prove helpful in locating the issue. You can either reply here with it, or if you would like you can send it …
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How many save slots are you currently using in-game? Also, are you currently playing online or offline? Do you currently have Playstation Online Cloud Storage enabled by any chance?
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You're welcome, thank you for the information. I hope you are now able to enjoy the game!
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Intel graphics cards are only not recommended, as they tend to run under the minimum system requirements to run the game. Some newer Intel cards meet the minimum system requirements and then some. Are you currently experiencing an issue running the …
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If you have a backup of your save file directory, you would need the 'Tales From The Borderlands' folder from the following location: ~Library/Application Support/Telltale Games/ Then place it in the same location on your current directory. (Y…
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During the uninstallation/reinstallation process, did you check the box to keep your save files? If so, and you are still not seeing your saves in-game, please run the support tool that I've linked above, and I will check to make sure they are in th…
