The Walking Dead A New Frontier Support
[PS4] I am being prompted to purchase an episode even though I have the Season Pass
Please sign into your PlayStation Network (PSN) account and ensure that your console has a strong connection to the internet and that all PSN services are live.
Next, please highlight The Walking Dead: A New Frontier tile from the PlayStation home menu, and scroll down to the Add-Ons section. From here, you can manually install individual episodes by highlighting them and pressing X.
Alternatively, please open the PlayStation Store on your console and open the store page for the game's Season Pass. Scroll down to the Add-Ons section, and you can manually install individual episodes by highlighting them and pressing X.
If you install an episode outside of the game, but the game says it has not yet been downloaded, please restore the licenses in your PS4 by following the steps in this Playstation Support article.
After your licenses are restored, please launch the game, and the episode should become available to install and play.