Minecraft: Story Mode

Minecraft: Story Mode

Support

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[RESOLVED] Cannot load into Episode 6 on Shield TV.

We have resolved an issue that was preventing Shield TV customers from successfully loading Episode 6. In order to launch the episode, you will need to reinstall the game.

Please use the following steps to resolve the issue:

  1. Select the Shield TV Settings menu.
  2. Select Apps.
  3. Select Minecraft: Story Mode.
  4. Select Clear data.
  5. Select OK.
  6. Select Clear cache.
  7. Select OK.
  8. Back out to the Main Menu.
  9. Select the Google Play Store.
  10. Continue to My Apps.
  11. Select Minecraft: Story Mode.
  12. Select UNINSTALL.
  13. Select OK.
  14. Select Install.
  15. Allow for the Minecraft: Story Mode to download.

If the issue persists please contact us at support@telltale.com and we will be able to assist you further.