Telltale Publishing

Telltale Publishing

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Frequently Asked Questions for JackBox Party Pack

Here are some of the most frequently asked questions for JackBox Party Pack:

Q: Is Xbox Live Gold required to host a game?
A: No, Xbox Live Gold is not required to host a game.

Q: I joined a game but my device loaded a blank white screen.
A: Refresh the webpage, then rejoin the room. If that doesn't work, please clear the cache and cookies from your browser and try joining the room again.

Q: I got disconnected from a game I was playing. How do I rejoin the game?
A: Refresh your browser and press Play. You may have to re-enter your name and room code to join the game again.
PLEASE NOTE: Only Lie Swatter and Word Spud support players joining mid-game. Fibbage XL, YDKJ 2015 and Drawful cannot be joined mid-game.

Q: I can’t join a game.
A: Games must be hosted on a console, and you cannot go to JackBox TV and join random games.
PLEASE NOTE: Only Lie Swatter and Word Spud support players joining mid-game. Fibbage XL, YDKJ 2015 and Drawful cannot be joined mid-game.

Q: My game is having trouble connecting to JackBox TV.
A: If you have issues connecting, please force quit The Jackbox Party Pack using your console controller and check your internet connection. Also make sure to disable any network security protocols that may be blocking access. Please also ensure that the following ports are set to open on your firewall and router: 80, 443, 843, 38202, 38203. You can test the ports here.

Q: My device connected to the game, but it does not let me play.
A: Please ensure JavaScript and cookies are enabled on your device. Please also ensure that any ad/pop-up blocking software is disabled on your device. Additionally, your browser must support web sockets. You can check if your browser is compatible here.

Q: My browser was working, but now it's not.
A: Please force quit and close your browser. Please then delete the cache, history, and cookies for it, then try joining again.
PLEASE NOTE: DO NOT clear the cookies if you were disconnected while in a game. Only try clearing the cookies before a game has begun.