Guardians of the Galaxy

Guardians of the Galaxy

Support

The game crashes on 'Checking for DLC'.

We are aware of an issue where Guardians of the Galaxy is crashing while Checking for DLC, and are working on a fix. In the meantime, we have two different workarounds that you can use to allow you to launch the game.

For the first workaround, please disconnect your computer from the internet, then launch the game. Once you successfully launch the game, you will need to disable cloud saving, then reconnect your computer to the internet. Once you do so, go to the Episodes menu and select 'Verify Availability' on the episode you want to play. You then should be able to download and play the episode.

If this workaround is not effective for you, we have a second workaround you can try.

Please first make a backup of your save folder. You can find your save folder here: C:\Users%USERNAME%\Documents\Telltale Games\

Please ZIP the entire 'Marvel's Guardians of the Galaxy' folder in here to make a backup of your save.

Then open the original 'Marvel's Guardians of the Galaxy' folder and delete everything that does not start with 'saveslot'. You will need to delete the Net and Temp folders in here as well.

Once you finish deleting these files, please launch the game. You should be able to progress past the 'Checking for DLC' screen into the main menu. Your saved game and choices should remain intact.

Once we have a permanent fix for this issue, we will update this article.