General FAQ

General FAQ Support

I can't verify my Telltale account or change my password

A verification email will be sent to the email address registered to your Telltale account. This email will include a link to either verify your account or change your password.

After clicking and opening this link, you may find the '@' symbol in your email address to be displaying as a string of characters (usually %20 or %40) in your browser's address bar. If this is the case, please copy the URL from the email and paste it directly into your browser's address bar. You can also change the string of characters back into the @ symbol. This will allow you to access the link.

Please note you must be at least 18 years of age to verify your account. However, you do not need a verified account to play our games, see your choices, or use our in-game cloud saving.