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I didn't receive my Team Fortress 2/Borderlands 2 unlocks from Poker Night 2

If your Team Fortress 2 Items are not unlocking:

Due to the Steam architecture, achievements cannot be acquired while playing in Offline mode or without an active internet connection. For more information on Steam’s policy regarding achievements, please read this Steam article.

If you played while offline, please follow these steps to receive the Team Fortress 2 Items:

  1. Remove your save game and prefs.prop file from your save file directory located here:
    PC: C:\Users\YOURNAME\Documents\Telltale Games\Poker Night 2\
    Mac: ~Library/Application Support/Telltale Games/Poker Night 2/
  2. Reacquire the achievement and corresponding Team Fortress 2 Item while playing online.

To avoid experiencing this issue due to an interruption in internet service, we advise that you occasionally make a backup copy of your save and prefs.prop file before earning a bounty achievement.

If your Library folder is hidden on Mac, please open a Finder window, and at the top of the screen, click Go and hold down the Option key. The Library will become available in the drop down menu.


If your Borderlands 2 Items are not unlocking:

If you have not received your Borderlands 2 unlocks in your SHiFT account after completing the corresponding bounty, please contact Gearbox Support. In your email, please include a screenshot of the bounties page in Poker Night 2 proving your unlock of the items. They will be able to assist you further after receiving this information.