Terms of Services
Welcome to our website!
Telltalegames.com (the “Site”) is a website and service owned and controlled by Telltale, Inc. ("Telltale ") You must read and agree to these Terms of Service (the “Agreement”) before you may access or use any website we own or control. Please read them carefully. By visiting or "pinging" or linking to the Site, you are agreeing to the terms and conditions contained within this Agreement. This Agreement applies to any website owned or controlled by Telltale, and references to a “Site” are applicable to all such websites. Telltale may amend or change this Agreement at any time. Amendments or changes are effective upon posting unless Telltale indicates that there will be a different effective date. Please bookmark this page and check it frequently as it is up to you to refer to this page for any amendments or changes to this Agreement.
The prices associated with Telltale’s products and services are posted on our Site and may change from time to time. Unless tax or VAT charges are stated, posted prices for products do not include taxes or VAT and shipping charges, each of which are extra charges that will be presented to you at the time you purchase a product or service and you are responsible for payment of such charges.
3. License and Ownership:
All games and other products you download or otherwise lawfully access from the Site (collectively, the “Software”) are licensed to you on a non-exclusive basis and not sold. Additional or separate license terms may be set forth in the Software itself, and you may be obligated to accept those terms in order to access or use the Software. To the extent of any inconsistency with this Agreement, the license terms set forth in the Software will govern. may not engage in any use of the Software that violates any law or regulation; specifically, you may not: copy the Software except to make archival or backup copies as may be permitted by law; modify or adapt the Software or merge it into another program or create derivative works based on the Software; reverse engineer, disassemble, decompile or make any attempt to discover the source code of the Software; exploit the Software or any of its parts for any commercial purpose including, but not limited to, use at a cyber café, computer gaming center or any other location-based site (Telltale may, in its discretion, offer a separate Site License Agreement to permit you to make the Software available for commercial use for a separate fee - contact Telltale for details at the address set forth in Section 16, below); place the Software onto a server without our written permission so that it is accessible via a public network such as the Internet; engage in matchmaking for multi-player play (if such feature is available with the Software) over unauthorized networks; remove, disable, or circumvent any proprietary notices or labels contained on or within the Software or the Documentation; circumvent or attempt to circumvent any technological measures in the Software or any accompanying media designed to prevent copying or unauthorized access; or sublicense, rent, lease or lend any portion of the Software. The Software is protected by the copyright and trademark laws of the United States, international copyright treaties and conventions and other laws. All rights are reserved. The Software may contain certain licensed content and Telltale’s licensors may protect their rights in the event of any violation of this Agreement. Your computer may need to meet certain minimum system specifications in order to use or access the Software. Those minimum system specifications are posted on the Site.
4. Termination and Refund Policy and Notice Regarding Purchases:
Telltale reserves the right to terminate your access to the Site or your account for any reason or no reason. Telltale may terminate your account upon sending notice to you at the email address you provide in your registration or such other email address as you may later provide to us. If Telltale determines you have breached this Agreement or otherwise violated a Telltale policy, Telltale may issue you a warning before terminating your account but such a warning will not prevent Telltale from terminating your account without notice to you or otherwise constitute a waiver of any of Telltale’s rights or remedies. If your account is terminated for a breach of this Agreement, no refund for any products or services will be made. You are entitled to terminate your account with Telltale at any time; however, you understand and acknowledge that Telltale may collect fees or costs incurred or any money otherwise due Telltale before the termination is effective. After termination, you will no longer have access to your account. If Telltale terminates your account because you have breached this Agreement, you will not be entitled to any refund of any unused subscription fees or any other fee you may have paid in order to use any Telltale product. Even after this Agreement is terminated, certain provisions will remain in effect including sections 1, 3, 4, 5, 6, 7, and 9-14, inclusive, of this Agreement. Re-instatement of any terminated accounts is at Telltale’s discretion.
Except for physical merchandise, which is discussed below, Telltale has a policy of NO REFUNDS for products or services purchased on or through the Site. By ordering merchandise from Telltale, you agree to the terms contained herein. All merchandise is shipped to you “Free on Board” with the risk of loss to any merchandise passing to you at the time it leaves Telltale’s place of shipment. If you are an international customer you agree to be responsible for any import duties, fees or taxes. Unless a longer period is permitted by applicable law, you will have a period of thirty (30) days to return any defective merchandise by returning it to Telltale along with a copy of your receipt. You will responsible for return shipping charges. Additional return policies may be placed on the “store” section of the Site or provided to you along with your order. After receiving any returned merchandise, Telltale may, in its discretion, either return or replace the merchandise or otherwise refund the credit card or payment method used to purchase the merchandise. Telltale is not obligated to accept returns of any merchandise unless you return it within thirty (30) days of your receipt. Telltale will not accept returns from anyone except the original purchaser of the merchandise.
If you have ordered any product from us, and we expect that there will be a delay in the delivery date of such product to you (or the date by which you may download or use a product from our Site), then we reserve the right to notify you by e-mail of any such delay and the anticipated date by which the product will become available.
5. Non-Commercial Use by Members/Viewers.
The Site is for the personal use of individual members and viewers only and may not be used in connection with any commercial endeavors (including cyber cafes) or otherwise sold or transferred. You may not permit others to use your account with Telltale. Organizations, companies, and/or businesses may not become members of Telltale and should not use the Telltale service or Site for any purpose. Illegal and/or unauthorized uses of the Site, including unauthorized framing of or linking to the Site or the sending of unsolicited bulk commercial e-mail will be investigated, and appropriate legal action will be taken, including without limitation, civil, criminal, and injunctive redress. In order to prevent the sending of unsolicited email to its members, Telltale may take reasonable steps, including the limiting of the numbers of emails sent by a member.
6. Proprietary Rights of Content on the Site:
Telltale owns and retains other proprietary rights in the Site and the Telltale service. The Site contains the copyrighted material, trademarks, and other proprietary information of Telltale and its licensors. Except for that information which is in the public domain or for which you have been given permission, you may not copy, modify, publish, transmit, distribute, perform, display, or sell any such proprietary information
7. Content Posted on the Site; CDA:
A) Telltale claims immunity from liability to the fullest extent under the law and as provided under the Communications Decency Act for Content provided by third parties and members and nothing in this Agreement is intended to waive, remove, or usurp such immunity. You understand and agree that Telltale may delete any content, messages, photos or profiles (collectively, "Content") that in the sole judgment Telltale violates this Agreement or which might be offensive, illegal, or that might violate the rights, harm, or threaten the safety of Telltale and/or its members.
B) You are solely responsible for the content that you publish or display (hereinafter, "post") on the Site, or transmit to other Telltale members or users.
D) The following is a partial list of the kind of content that is illegal or prohibited on the Site. Telltale will investigate and take appropriate legal action in its sole discretion against anyone who violates this provision, including without limitation, removing the offending communication from the service and terminating the membership of such violators. It includes content that: is patently offensive to the online community, such as content that promotes racism, bigotry, hatred or physical harm of any kind against any group or individual; harasses or advocates harassment of another person or invades their privacy; involves the transmission of "junk mail", "chain letters," or unsolicited mass e-mail or unsolicited commercial e-mail or unsolicited electronic messaging or "spamming"; promotes information that you know is false, misleading or promotes illegal activities or conduct that is abusive, threatening, deceptive, obscene, defamatory or libelous; promotes an illegal or unauthorized copy of another person's copyrighted work, such as providing pirated computer programs or links to them, providing information to circumvent manufacture-installed copy-protect devices, or providing pirated music or links to pirated music files; contains restricted or password only access pages, or hidden pages or images (those not linked to or from another accessible page); displays pornographic or sexually explicit material of any kind; provides material that exploits people under the age of 18 in a sexual or violent manner, or solicits personal information from anyone under 18; displays personally identifiable information of a child known to be under the age of 13; provides instructional information about illegal activities such as making or buying illegal weapons, violating someone's privacy, or providing or creating computer viruses; solicits passwords or personal identifying information for commercial or unlawful purposes from other users; and engages in commercial activities and/or sales without our prior written consent such as contests, sweepstakes, barter, advertising and pyramid schemes.
E) You must use and you hereby warrant that you shall use the Site, contents, and services in a manner consistent with any and all applicable laws and regulations and in a manner those does not infringe, impair, or interfere with the rights of others or Telltale.
F) You agree that you will not use any robot, spider, other automatic device, or manual process to monitor or copy our web pages or the content contained herein without our prior expressed written permission from an authorized representative of our company. You agree that you will not use any device, software or routine to bypass or to interfere or attempt to interfere with the proper working of the Site. You agree that you will not take any action that imposes an unreasonable or disproportionately large load on our infrastructure. Much of the information on our Site is updated on a real time basis and is proprietary or is licensed to Telltale by our users or third parties.
G) You may not engage in advertising to, or solicitation of, other members to buy or sell any products or services through the service. You will not transmit any chain letters or unsolicited commercial email to other Telltale members. Although Telltale cannot monitor the conduct of its members off the Site, it is also a violation of these rules to use any information obtained from the service in order to harass, abuse, or harm another person, or in order to contact, advertise to, solicit, or sell to any member without their prior explicit consent.
8. Copyright Policy/DMCA Notice:
You may not post, distribute, or reproduce in any way any copyrighted material, trademarks, or other proprietary information without obtaining the prior written consent of the owner of such proprietary rights or otherwise have a valid basis under the law, including "fair use.” Without limiting the foregoing, if you believe that your work has been copied and posted on the Site or in connection with any service offered by Telltale in a way that constitutes copyright infringement, please provide our Copyright Agent with the following information consistent with the Digital Millennium Copyright Act (DMCA): an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; a description of the copyrighted work that you claim has been infringed; a description of where the material that you claim is infringing is located on the our Site including the URLs of web pages and/or hyperlinks; your address, telephone number, and email address; a written statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; a statement by you, made under penalty of perjury, that the above information in your Notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf. Telltale's Copyright Agent for Notice of claims of copyright infringement can be reached as follows:
PO Box 9737
San Rafael, CA 94912-9737
please cc: email@example.com.
It is the intention of Telltale to fully comply with the DMCA, including the Notice and "take down" provisions and to benefit from the safe harbors immunizing it from liability to the fullest extent provided by law, and to the extent the Notice and "take down" requirements above deviate from the requirements under the DMCA then the Notice requirements as provided by the DMCA shall control and are herein incorporated by reference.
9. Member/User Disputes:
Telltale does not control the information provided by other users that are made available through our system. You may find other user's information to be offensive, harmful, inaccurate, or deceptive. Please use caution, common sense, and safety when using our Site. You are solely responsible for your interactions with other Telltale members. Because it is not involved in member interactions, in the event that you have a dispute with one or more members or those who have posted, viewed, or used information on the Site, you release Telltale, including its officers, directors, agents, subsidiaries and employees, from claims, demands and damages (actual, special, statutory, and consequential) of every kind and nature including but not limited to defamation, negligence, tort, contract, statutory violations, common law violations, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes. If you are a California resident, you waive California Civil Code Section 1542, which says: "A general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which if known by him must have materially affected his settlement with the debtor." Telltale reserves the right, but has no obligation, to monitor disputes between you and other members.
Telltale including its officers, directors, agents, subsidiaries and employees is not responsible for any incorrect or inaccurate content posted on the Site or in connection with the Telltale service, whether caused by users, members or by any of the equipment or programming associated with or utilized in the service, nor for the conduct of any user and/or member of the Telltale service whether online or offline. Telltale assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, or alteration of, user and/or member communications. Telltale is not responsible for any problems or technical malfunction of any telephone network or lines, computer on-line-systems, servers or providers, computer equipment, software, failure of email or players on account of technical problems or traffic congestion on the Internet or at any website or combination thereof, including injury or damage to users and/or members or to any other person's computer related to or resulting from participating or downloading materials in connection with the Site and/or in connection with the Telltale service.
Telltale shall further not be liable for any delay or failure to perform resulting from causes outside its reasonable control including, without limitation, any failure to perform hereunder due to unforeseen circumstances, such as acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, earthquakes, tornados, hurricanes, pandemics, accidents, strikes, internet interruption, denial of service attack, hacking or shortages of transportation facilities, fuel, energy, labor or materials.
Under no circumstances will Telltale be responsible for any loss or damage resulting from anyone's use of the Site or the service and/or any content posted on the Site or transmitted to Telltale users or members. The Site and the service are provided "AS-IS" and Telltale expressly disclaims any warranty of fitness for a particular purpose or non-infringement. Telltale cannot guarantee and does not promise any specific results from use of the Site and/or the Telltale service. Telltale products and services may not be available in all countries.
11. Limitation on Liability:
EXCEPT IN JURISDICTIONS WHERE SUCH PROVISIONS ARE RESTRICTED (AND IN THAT EVENT LIABILITY IS DISCLAIMED TO THE FULLEST EXTENT PERMITTED BY LAW), IN NO EVENT WILL TELLTALE BE LIABLE TO YOU OR ANY THIRD PERSON FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES, INCLUDING ALSO LOST PROFITS ARISING FROM YOUR USE OF THE SITE OR ANY TELLTALE PRODUCT OR SERVICE, EVEN IF TELLTALE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, TELLTALE’S LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO TELLTALE FOR THE SERVICE OR PRODUCT(S) DURING THE TERM OF YOUR MEMBERSHIP.
12. U.S. Export Controls:
Software from this Site is further subject to United States export controls. No software from this Site may be downloaded or otherwise exported or re-exported (i) into (or to a national or resident of) Cuba, Iraq, Libya, North Korea, Iran, Syria, or any other country to which the U.S. has embargoed goods; or (ii) to anyone on the U.S. Treasury Department's list of Specially Designated Nationals or the U.S. Commerce Department's Table of Deny Orders. By downloading or using the Software, you represent and warrant that you are not located in, under the control of, or a national or resident of any such country or on any such list.
13. Arbitration of Disputes:
Any and all disputes or claims arising out of this Agreement and/or your relationship with Telltale or this Site shall be submitted to binding arbitration according to the applicable rules of the American Arbitration Association (“AAA”). THIS MEANS THAT YOU ARE WAIVING YOUR RIGHT TO SUE TELLTALE IN COURT AND HAVE A JURY TRIAL. Before submitting any matter to arbitration, you and Telltale each agree to first attempt in good faith to settle any such dispute or claim. If a dispute or claim arises, either party to this Agreement will send a notice to the other. Telltale may send a notice to you at either the e-mail address it has on file for your or your physical address (if available). You may contact Telltale by sending a notice to: CEO, Telltale, Inc., PO Box 9737, San Rafael, CA 94912-9737. The 30-day period to work in good faith to settle any disputes or claims will start on the day that notice is received by the party receiving notice. If the dispute or claim is not able to be settled in good faith, then the matter be submitted to AAA arbitration and conducted under the Commercial Arbitration Rules of AAA. The parties to the arbitration shall evenly divide any and all costs of the arbitration. You specifically agree that no claim or dispute may be arbitrated (or brought in a court of law) on a class-action basis. Each party may bring an action only in an individual capacity in a single action, and not as a plaintiff or class member in any purported class or representative proceeding, and the arbitrator may not consolidate or join any arbitration actions against Telltale. If the preceding sentence is not deemed to be enforceable, then this Section 13 will be considered void and extinguished. The arbitration shall take place exclusively in Marin County, California and shall be governed by California law without regard to its conflict of law provisions. Parties may however seek interim relief, including (and without limitation) any injunctive or other equitable relief, from either the Court or AAA arbitrator to protect against infringement of any intellectual property interests or if interim relief is otherwise deemed by a party to be proper. The arbitration may be conducted in person, through submission of documents, by phone or online. The arbitrator will make a written decision regarding the arbitration and, upon request from either party, will provide a statement of reasons for the decision. The arbitrator must follow California law (and federal law if applicable), and any award may be challenged on that basis. Subject to applicable laws, either party may request a court to compel arbitration, to stay a proceeding pending arbitration, or to confirm, modify, vacate or enter judgment on the award entered by the arbitrator.
You agree to indemnify and hold Telltale its subsidiaries, affiliates, officers, agents, and other partners and employees, harmless from any loss, liability, claim, or demand, including reasonable attorney's fees, made by any third party due to or arising out of your use of the service in violation of this Agreement and/or arising from a breach of these Terms of Service and/or any breach of your representations and warranties set forth above.
Except as explicitly stated otherwise, any notices to Telltale shall be given by e-mail and by mail or courier (with delivery signature required) to:
PO Box 9737
San Rafael, CA 94912-9737
and any notices to you shall be given to the email address you provide to Telltale during the registration process or at Telltale’s discretion mailed or sent via mail or courier to the address you may have provided to Telltale (or updated in your member profile) if any. Notice shall be deemed given 24 hours after email or overnight courier or mail is sent. You agree that this Agreement and all incorporated Agreements may be automatically assigned by Telltale in our sole discretion, to a third party. Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section. References to Telltale shall include its subsidiaries, affiliates, officers, agents, and other partners and employees. Telltale's failure to act with respect to a breach by you or others does not waive its right to act with respect to subsequent or similar breaches. If any provision of this Agreement is held invalid, the remainder of this Agreement shall continue in full force and effect. You may not amend or change the terms of this Agreement. If Telltale amends or changes this Agreement, your continued use or access of the Site constitutes acceptance of such notice or change. If you do not agree to accept any change or amendment to this Agreement, your sole recourse and remedy is to cancel your account with Telltale. This Agreement may only be amended or changed in writing by an authorized representative of Telltale. Oral changes or amendments to this Agreement are not binding on Telltale.
16. Additional Terms for PlayStation®:
A) PlayStation®Store Purchases in North America Purchase and use of items are subject to the Network Terms of Service and User Agreement. This online service has been sublicensed to you by Sony Interactive Entertainment America.
B) PlayStation®Store Purchases in Europe Any content purchased in an in-game store will be purchased from Sony Interactive Entertainment Network Europe Limited ("SIENE") and be subject to PlayStation™Network Terms of Service and User Agreement which is available on the PlayStation®Store. Please check usage rights for each purchase as these may differ from item to item. Unless otherwise shown, content available in any in-game store has the same age rating as the game.
(Revised July 24, 2017)