What information do we collect and how is it used?
We may also share personal information with third parties to prevent abuse of our Site or Services and also to comply with any laws, notices or orders from a governmental agency or entity or to prevent harm to a user of our Site or Services.
Some of our Sites and Services use Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies,” which are text files placed on your computer, to help us analyze and track how visitors use the Site and our Services. The information generated by the cookie about your use of our Services will be transmitted to and stored on Google servers and may be accessed by us. Google uses this information to help us evaluate how our websites are used. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Third party sites and services you access through our Services may also employ cookies.
Cookies also allow us to see what you may have purchased, either from our Site or through using one of our Services including game play. We collect information on our online games you have played, and we also track your play within an online game (including online games you may have purchased from a third party website) and, if such are available, purchases that you may make within an online game. We may send you notifications based on information we learn from cookies, including notifications related to purchasing additional games or products from us.
You can manage Cookie settings by navigating to and opening the "Help" menu on the browser menu bar. Generally, browsers will let you how you can disable or delete Cookies or set your browser to alert you when Cookies are being sent to your computer. If you do not allow all Cookies, you may not be able to use various features of our Sites or Services.
Your use of the Sites or our Services means that we will assume that you consent to receive cookies from us unless you have changed your cookie choices as discussed above.
We may share some aggregate data that we learn about users (which is data that does not contain personal information) with third parties.
You can opt-out of receiving targeted ads served by third party advertising companies on our behalf by visiting any of the following websites: www.aboutads.info or www.networkadvertising.org/choices/. Those in Europe may visit the European Interactive Digital Advertising Alliance opt-out site located at www.youronlinechoices.eu. Additional information about targeted ads is available from the Network Advertising Initiative (“NAI”), whose website is located at: www.networkadvertising.org. You may also opt-out of targeted ads delivered by NAI member ad networks by visiting the NAI website. Please note that if you opt-out from receiving targeted ads we may still collect some data about your online activity for operational purposes (such as fraud prevention) but it will not be used for the purposes of serving targeted ads. Also, if you use multiple browsers or devices, you may need to use one of the applicable opt-out websites to execute an opt-out for each browser or device.
Data Transfer to the United States
Telltale operates its Sites within the United States. The personal information that you may provide or that we otherwise collect may be stored on (or transferred to) servers located in the United States or other countries where we may engage in business. Information collected within the European Economic Area may be transferred to the United States, and you agree to any such international transfers of your personal information in accordance with applicable law.
Electronic Newsletter and Subscription to other Updates about Telltale
Telltale offers users the opportunity to sign up to receive the Telltale monthly newsletter as well as news, web, game and press updates related to Telltale (collectively, “Updates”). Telltale does not guarantee or promise the frequency in which Updates may be sent and reserves the right to discontinue sending Updates at any time. To sign up for Updates, you must be eligible to register with Telltale and provide your e-mail address, first name, create a password and, at your option, a screen name.
Information collected for Telltale Updates may be transferred, disclosed, or shared with third parties who may be engaged by us specifically to handle the preparation and delivery of the Updates and perform other related technical and processing functions. These third parties may not use it for other purposes and have agreed to maintain the confidentiality of such information.
Sign-up for Updates is always optional and done with your consent, and users who no longer wish to receive our Updates and communications may opt-out of receiving these communications by clicking on the "unsubscribe" link in the email or email us at email@example.com, or you may contact us by post at Telltale, Inc., Attn: Customer Service, PO Box 9737, San Rafael, CA 94912-9737 or by telephone at (415) 258-1648 ext. 200 to opt-out.
Personal Information from Third Parties/Social Networking Sites
Policy Against Unsolicited Submissions
As further described in our Terms of Service, please note that Telltale has a policy against accepting unsolicited material, so we ask that you do not submit any unsolicited or unique creative ideas, drawings or other materials to Telltale directly or otherwise in connection with any posts you make to the Forums or in connection with additional facts or material you may provide in any posting on any of our Sites.
Special Promotions, Online Contests and Sweepstakes
Telltale and its advertisers and/or other business partners may have special online promotions, contests or sweepstakes (collectively, “Promotions”) which feature products or services related to Telltale’s business activities. For most Promotions, you must be 13 years or older to participate (unless otherwise specified by the promotions’ rules and regulations). Also, if you are under 18 years of age or otherwise considered a minor, and if you are eligible to participate in a Promotion (including, eligibility for registration with Telltale), you will need your parent’s or guardian’s written consent to collect your prize or receive any benefit to which you may be entitled. If you have won a prize, we may also collect your physical address and phone number. For other Promotions, we may request your name and home address in order to send you products or information by regular mail. The specific rules and regulations governing the particular Promotions will vary and your participation constitutes your agreement to abide by those rules and regulations.
Third Party Links
To provide relevant information not found on our Sites, Telltale may provide links from our Sites to third party websites. We encourage our users to read third party websites' privacy policies before submitting personal information.
Correspondence With Telltale
If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on our Sites or Services, we may collect such information into a file which is only accessed by authorized personnel. We may also collect other users' comments about you in our complaints department.
Your use of Other Users' Information
You may not use other users' information for commercial purposes, to spam, to harass, or to make unlawful threats. Telltale reserves the right to terminate those who misuse other users' information or who otherwise violate the Telltale Terms of Service.
Control of Your Password
You may not disclose your password to any third parties or share it with any third parties. If, despite the foregoing, you lose control of your password, you may lose substantial control over your personally identifiable information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately change your password.
Reviewing, Changing or Deleting Your Personally Identifiable Information
Please promptly update your information if it changes by logging in to your account and following the screen prompts. We strongly urge you to periodically change your password to help reduce the risk of unauthorized access to your account information. We will retain in our files information, including personal information, you have requested to remove in some circumstances to comply with our legal obligations such as to resolve disputes, troubleshoot problems, comply with contest rules and law, comply with industry rules and regulations, enhance security, reduce fraud, comply with applicable law and to enforce our Terms of Service.
Once you register, you can request that any inaccuracies about your personal information be corrected. You can also ask about whether and why we have your personal information; how we obtained it; what we have done with it; to whom we communicated your personal information; where it has been stored, processed or transferred; how long we will retain it; and, the safeguards that are in place to protect your personal information when it is transferred to third parties. You can also ask us not to collect or use your personal information for certain purposes. Depending on which laws apply to your personal information, we may only be able to do some of these things for you. If you request one of these things and we refuse to do it, we will explain your legal rights, the reason for our refusal and any recourse you may have. We will respond to your request without undue delay within 30 days. Telltale reserves the right to take reasonable steps to verify customer identity prior to granting access or processing changes or corrections.
If you would like to change your personal information or remove it from our records, you have any of the following choices to modify or delete such information from our database: • Log in with your password and modify/delete your profile; • Send a letter to Telltale, PO Box 9737, San Rafael, CA 94912-9737 • Call us at (415) 258-1638 extension 200 • E-mail us at firstname.lastname@example.org (and if you reside in the European Economic Area you may contact our Data Protection Officer via e-mail at email@example.com)
For users who reside in the European Economic Area, you may contact our Data Protection Officer by e-mail at firstname.lastname@example.org.
Special Note to Parents and Guardians
Anyone using the Internet should ensure that their privacy is being protected. Telltale is committed to complying fully with the Children's Online Privacy Protection Act. We ask parents and guardians of children to discuss what information should be released on the Internet, especially personal information. Telltale does not condition a child's participation in any of the activities available on our Sites on the disclosure of more information than is reasonably necessary to participate in the activity.
Within the United States, Telltale does not knowingly collect personally identifiable information from children under the age of 13 and, outside of the United States, Telltale does not knowingly collect personally identifiable information from anyone under the relevant age threshold applicable to the country or jurisdiction where a user may reside. When a user in the 13-18 year old age category submits personally identifiable information, Telltale may, in accordance with applicable laws or regulations or at Telltale’s discretion, request a parent or guardian's e-mail address to notify the parent or guardian of the activity of the user in this age category.
In accordance with applicable rules and regulations, or at Telltale’s discretion, some areas of our Sites or Services may not be accessible to anyone under the age of 18, regardless of whether a parent or guardian has provided consent.
Telltale has security measures in place to protect and prevent the loss, misuse, and alteration of the information under our control. Telltale uses industry standard efforts to safeguard the confidentiality of your personal identifiable information such as firewalls. While "perfect security" does not exist on the Internet, our technical experts at Telltale work hard to ensure your secure use of our services.
Merger or Acquisition
Your California Privacy Rights
California Civil Code Section 1798.83 permits California residents to request from companies conducting business in California a list of third parties to which the company may have disclosed personally identifiable information for direct marketing purposes. Telltale does not share your personal information with third parties for their direct marketing purposes; however, if you believe Telltale may have shared such information, please feel free to contact Telltale at email@example.com or contact us at the physical address noted above (and provide contact information so that we may respond to you). Telltale will promptly respond to any requests in accordance with applicable law.
California Do Not Track Disclosure
Arbitration of Disputes
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
Under certain conditions, more fully described on the Privacy Shield website, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.
(Revised July 22, 2018)